At a Glance
- Tasks: Assist in vehicle recoveries and manage caseloads with external representatives.
- Company: Dynamic company focused on motor finance recovery with a strong team culture.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a mix of office and remote work in a supportive environment.
- Why this job: Join a values-driven team and make a real impact in asset recovery.
- Qualifications: Experience in asset recovery and understanding of FCA regulations preferred.
The predicted salary is between 28800 - 43200 £ per year.
Term: Permanent
Working hours: Full Time Monday to Friday 9:00-17:30, with 1 day per week available until 20:00, this time is given back in lieu
Location: Bracknell based
The role involves working within the Motor Finance Recovery’s department, mainly assisting an external team of Appointed Representatives in field based vehicle recoveries.
Main responsibilities:
- Instructing caseloads to geographically Appointed Representatives
- Acting as a go between for Lenders and their customers once a case has been terminated using an understanding of FCA guidance
- Assessing and reviewing live caseloads to ensure a TCF based result for our lender
- Tracing absconded individuals and assessing the next steps for a case
- Working with locally sourced external recovery companies and using skill to manage a budget to enable a profitable outcome for all stakeholders
- Answering inbound calls and calling/texting/emails to customers
- Supporting and promoting the Quality Management System as guided by Senior Management
Repossession:
- Reviewing accounts and finding the best route to a result by:
- Chasing Ars
- Tracing traditional – Autotrace, Experian, Trace IQ, Equifax
- Tracing non-traditional – Google, LinkedIn, social media, Insolvency, Companies House
- Calling/Texting/Emails to customers
- Chasing/updating clients
- Vehicle checks – Cazana/Ask Mid/Tax & Mot checks
- ANPR
- Vehicle tracking
- Locating contact details
- Calling employment details
- Reporting vehicles as stolen when required
- Reviewing cases returned by AR’s
Collections:
- Arranging standard collections swiftly
- Calling repossession cases to convert to collections
- Arranging compounds
- Saying instant yes to ANPR requests
- Arranging overseas collections and providing quotes
- Arranging Administration fleet collections utilising transporters to save costs
Reconnects:
- Managing all reconnects whether they be vehicle PRE rog, Post vehicle shortfall, Property arrears, pre eviction or arrears Collections and understanding each client's interpretations
Report Writing and evidence gathering:
- Instructing Ars
- Chasing Ars
- Calling/Text/Emailing customers
Administration:
- Activities below to be split between the team on a daily rotating basis:
- Creating new cases
- Billing
- Neg reports
- Rog Reports
- Requesting LBAs
- Managing Inbox
- Saving phone calls
- Updating ANPR network
- Keeper checks
- Vehicle Checks
Additional tasks:
- Inbound phone calls
- Assisting Ars
- Responding to AR messages through Teams
Skills and qualifications:
- Must have a good understanding of the FCA
- Ideally held a similar position within the Motor Finance Recoveries Industry either as a lender or collector
- Good computer literacy
- Ability to prioritise and work well under pressure
- Experience in Asset Recovery, familiar with FCA regulations and experience as a lender in recoveries or similar
- Team players who show a strong work ethic
We pride ourselves on having a culture and the technology that lends itself well to agile working practices and in this role we expect to offer a mix of office and home working. We are a values-driven business – our values are at the core of the company and we evaluate how we behave in accordance with these values.
Equal opportunities:
Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Account Executive in Bracknell employer: Fraser Recruitment
As an Account Executive at our Bracknell location, you will thrive in a dynamic and supportive work environment that champions employee growth and development. We offer a flexible working culture that balances office and home working, alongside a commitment to our core values of equality and integrity. Join us to be part of a team that values your contributions and provides opportunities for meaningful impact within the Motor Finance Recovery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its values. We want to see how you align with our culture, so think about how your experiences reflect our core values. Be ready to share specific examples!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with answering questions and allow you to refine your responses before the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate why you’d be a fantastic fit for the team.
We think you need these skills to ace Account Executive in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Executive role. Highlight your experience in motor finance recoveries and any relevant FCA knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Collection and Field Services Team. Share specific examples of your past successes in similar roles to grab our attention.
Showcase Your Team Spirit:We love team players! In your application, mention experiences where you've worked collaboratively to achieve goals. This will show us that you align with our values and can thrive in our culture.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Fraser Recruitment
✨Know Your FCA Stuff
Make sure you brush up on your understanding of FCA regulations. This role heavily involves compliance, so being able to discuss how these regulations impact the Motor Finance Recovery process will show that you're not just familiar with the industry but also serious about doing things by the book.
✨Showcase Your Team Spirit
Since this position is all about collaboration with Appointed Representatives and other stakeholders, be ready to share examples of how you've successfully worked in a team before. Highlighting your ability to communicate effectively and support others will resonate well with the company's values.
✨Prepare for Real-Life Scenarios
Think about potential case scenarios you might encounter in this role. Be prepared to discuss how you would handle tracing absconded individuals or managing a caseload under pressure. This will demonstrate your problem-solving skills and your readiness to tackle the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the technology they use for tracking vehicles, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
