Account Executive Recoveries in Bracknell

The team The role sits within the Collection and Field Services Team The role The role involves working within the Motor Finance Recovery’s department, mainly assisting an external team of Appointed Representatives in field based vehicle recoveries. Main responsibilities Instructing caseloads to geographically Appointed Representatives Acting as a go between for Lenders and their customers once a case has been terminated using an understanding of FCA guidance Assessing and reviewing live caseloads to ensure a TCF based result for our lender Tracing absconded individuals and assessing the next steps for a case Working with locally sourced external recovery companies and using skill to manage a budget to enable a profitable outcome for all stake holders Answering inbound calls and calling/texting/emails to customers As part of your role, you will be responsible for supporting and promoting the Quality Management System as guided by Senior Management Repossession To review accounts and find the best route to a result by: Chasing Ars Tracing traditional – Autotrace, Experian, Trace IQ, Equifax Tracing non-traditional – Google, linked in, social media, Insolvency, Companies House Calling/Texting/Emails to customers Chasing/updating clients Vehicle checks – Cazana/Ask Mid/Tax &Mot checks ANPR Vehicle tracking Locating contact details Calling employment details Reporting vehicles as stolen when required Reviewing cases returned by AR’s Collections Arranging standard collections swiftly Calling repossession cases to convert to collections Arranging compounds Saying instant yes to ANPR requests Arranging overseas collections and providing quotes Arranging Administration fleet collections utilising transporters to save costs Reconnects Managing all reconnects whether they be vehicle PRE rog, Post vehicle shortfall, Property arrears, pre eviction or arrears Collections and understanding each clients interpretations Report Writing and evidence gathering Instructing Ars Chasing Ars Calling/Text/Emailing customers Administration Activities below to be split between the team on a daily rotating basis Creating new cases Billing Neg reports Rog Reports Requesting LBAs Managing Inbox Saving phone calls Updating ANPR network Keeper checks Vehicle Checks Additional tasks Inbound phone calls Assisting Ars Responding to AR messages through Teams Skills and qualifications Must have a good understanding of the FCA Ideally held a similar position within the Motor Finance Recoveries Industry either as a lender or collector Good computer literacy Ability to prioritise and work well under pressure We would love to hear from people with experience in Asset Recovery, familiar with FCA regulations and experience as a lender in recoveries or similar. We identify with candidates who are team players and show a strong work ethic. We pride ourselves on having a culture and the technology that lends itself well to agile working practices and in this role we expect to offer a mix of office and home working. We are a values-driven business – our values are at the core of the company and we evaluate how we behave in accordance with these values. Equal opportunities Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs