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- Tasks: Lead and support a team of care workers while ensuring high-quality care delivery.
- Company: Fraser Home Care, dedicated to compassionate and respectful client care.
- Benefits: Permanent contract, pension contributions, paid mileage, and full training provided.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: SVQ Level 2 in Health & Social Care and experience in a care setting.
- Other info: Flexible working hours with opportunities for ongoing development and discounts.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dedicated Service Co‑ordinator to join our team. This is a full‑time role, worked on a rotational basis. As part of the position, you may be required to lead, develop, and co‑ordinate a team of care workers, and you will also take part in the First Line On‑Call rota to support our out‑of‑hours service. This ensures Fraser Home Care continues to deliver the highest standards of respect, dignity, and compassionate care to all clients.
What the Role Involves
- Care Delivery & Staff Support
- Delivering high‑quality care with a positive, proactive attitude.
- Mentoring and encouraging employees throughout their employment, offering support, advice, and guidance in a constructive and supportive manner.
- Providing on‑call cover as part of the rota.
- Acting as a positive role model to carers at all times.
- Managing and supporting care workers to ensure they can perform their roles safely and effectively during day‑to‑day care delivery.
- Communication & Coordination
- Being the first point of contact for carers.
- Managing day‑to‑day client enquiries.
- Reporting any issues or concerns to the senior management team.
- Working in partnership with other professionals to ensure individuals receive the support they need, and recording relevant information for care plan updates.
- Operational Responsibilities
- Carrying out duties assigned by senior line managers.
- Attending induction, in‑house training sessions, and staff meetings.
- Supporting senior line managers in line with standards, legislation, and regulatory requirements.
- Contributing to effective team working by supporting colleagues in a flexible and approachable manner.
Qualifications & Experience
- SVQ Level 2 in Health & Social Care (or above)
- Willingness to work towards SVQ Level 3
- Previous experience in a care setting
- Strong organisational and time‑management skills
- Ability to work proactively, independently, and with excellent attention to detail
- Flexibility to meet workload demands
- Commitment to ongoing development and training
- Full driving licence and access to a car insured for business use
Successful applicants will be required to register with the SSSC.
Benefits of Joining Our Team
- Permanent contract
- Employer pension contribution
- Paid mileage or access to company cars
- Full training provided, with opportunities for further development
- Uniform and PPE provided
- PVG check included
- Recommend‑a‑Friend Scheme (£200)
- Access to Blue Light Card discounts
- In‑house support with SSSC continuous learning and SVQ progression
Service Co‑ordinator (Full Time Rotational) – Fraser Home Care in Inverness employer: Fraser Elite Ltd
Contact Detail:
Fraser Elite Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co‑ordinator (Full Time Rotational) – Fraser Home Care in Inverness
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those already working at Fraser Home Care. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to care coordination. We should focus on showcasing our experience in mentoring and supporting staff, as well as our commitment to high-quality care.
✨Tip Number 3
Show off your organisational skills! During the interview, we can share examples of how we've effectively managed teams or handled client enquiries. This will demonstrate that we're ready to take on the responsibilities of a Service Co-ordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re genuinely interested in joining our team at Fraser Home Care.
We think you need these skills to ace Service Co‑ordinator (Full Time Rotational) – Fraser Home Care in Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Co-ordinator role. Highlight your experience in care settings and how it aligns with our values at Fraser Home Care. We want to see how you can bring your unique skills to our team!
Showcase Your Qualifications: Don’t forget to mention your SVQ Level 2 in Health & Social Care or any relevant qualifications. If you're working towards SVQ Level 3, let us know! We love seeing candidates committed to their professional development.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Fraser Elite Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Co-ordinator. Familiarise yourself with Fraser Home Care's policies and best practices, as well as the importance of delivering high-quality care. This will help you demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
As a potential leader for care workers, it's crucial to highlight your mentoring and support abilities. Prepare examples from your past experiences where you've successfully guided a team or provided constructive feedback. This will show that you're ready to take on the responsibility of leading others.
✨Communicate Effectively
Since you'll be the first point of contact for carers, practice clear and concise communication. Think about how you would handle client enquiries or report issues to senior management. Being able to articulate your thoughts clearly will impress the interviewers and show your readiness for the role.
✨Demonstrate Flexibility and Proactivity
In this role, flexibility is key. Be prepared to discuss how you've adapted to changing workloads in the past. Share specific instances where you've taken the initiative to solve problems or improve processes, as this will highlight your proactive attitude and ability to work independently.
