Our client, a leading Housing Association, is seeking an experienced Maintenance Team Manager to join its Maintenance Services team on a permanent, full-time basis. The successful candidate will oversee the delivery of responsive repairs and maintenance services across the North-East region, covering Waltham Forest, Redbridge, Havering, Essex, Cambridgeshire and surrounding areas. Reporting to the Head of Service, you will play a key role in leading operational teams, improving service delivery and ensuring residents receive a high-quality, efficient and customer-focused repairs service. This is an excellent opportunity for an experienced maintenance professional with a strong background in responsive repairs, direct labour organisations (DLOs) and contractor management to make a meaningful impact within a housing environment. Key Responsibilities * Lead, motivate and develop a team of Supervisors and frontline maintenance staff to deliver an effective repairs and maintenance service. * Oversee responsive repairs operations, ensuring work is completed efficiently, safely and to a high standard. * Drive team productivity and performance, ensuring service delivery meets agreed KPIs and organisational objectives. * Monitor financial performance, manage resources effectively and support sound commercial decision-making. * Maintain high levels of customer service and resident satisfaction, resolving issues and identifying opportunities for service improvement. * Work collaboratively with internal departments, external contractors and other stakeholders to achieve operational targets. * Ensure compliance with relevant legislation, industry standards, health and safety requirements and organisational policies. * Promote a culture of continuous improvement, accountability and high performance across the maintenance service. About You To be successful in this role, you will have: * A strong understanding of direct labour organisations (DLOs) and their operational delivery. * Proven experience of leading, supervising and motivating a large maintenance or repairs team. * Good knowledge of responsive repairs and maintenance within a housing, property or related environment. * A demonstrable track record of delivering excellent customer service and improving resident satisfaction against performance targets and KPIs. * Knowledge of relevant legislation, regulations and industry standards. * Experience of implementing and maintaining robust health and safety practices, including working at height, manual handling, asbestos awareness and day-to-day compliance. * Strong financial acumen and commercial awareness, with the ability to manage resources and deliver value for money. * Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of internal and external stakeholders. * A proactive, results-driven approach, with the ability to identify opportunities to improve productivity, performance and service quality. Working Arrangements This role is based in Stratford, London, with hybrid working arrangements. Approximately 20%–40% of your contractual hours will be spent working from the reporting office or designated work location. Salary and Benefits The successful candidate will receive a competitive salary of £57,900–£68,969 per annum, depending on experience, alongside a comprehensive benefits package, including: * Excellent pension scheme, with employer contributions of up to double your contribution, subject to scheme limits. * 28 days of annual leave, increasing to 31 days with length of service, plus bank holidays. * Westfield Health Cash Plan. * Non-contributory life assurance. * Up to 21 hours of paid volunteering leave. * Lifestyle benefits. * Employee Assistance Programme. * Additional employee benefits and wellbeing support
Repairs and Maintenance Manager in Stratford employer: Fraser Edwards Recruitment
Fraser Edwards is an exceptional employer, offering a supportive work culture that values employee growth and development. With over 50 years in the construction sector, our client provides comprehensive training and opportunities for advancement, alongside competitive benefits such as a company van, fuel card, and generous holiday allowance. Working in the vibrant Newcastle area, employees enjoy a dynamic environment where their skills are recognised and rewarded, making it a fulfilling place to build a career.
Contact Details:
Fraser Edwards Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Maintenance Manager in Stratford
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Fraser Edwards Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs and Maintenance Manager at Fraser Edwards Recruitment.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Fraser Edwards Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
