At a Glance
- Tasks: Support residents during improvement works and ensure clear communication throughout the project.
- Company: Leading organisation in social housing refurbishment with a focus on community impact.
- Benefits: Full-time hours, mileage reimbursement, and the chance to make a difference.
- Other info: Immediate start available with extensive travel across Yorkshire.
- Why this job: Join a high-profile project and positively impact local communities while gaining valuable experience.
- Qualifications: Experience in customer-facing roles and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Temporary Resident Liaison Officer (6-Month Contract)
Location: Leeds (Extensive travel across Yorkshire and surrounding regions) Contract: Temporary – 6 Months Hours: Full Time, Monday to Friday, 8:00am – 4:30pm
Fraser Edwards Recruitment is seeking an experienced Resident Liaison Officer on behalf of a leading organisation delivering refurbishment and retrofit works within the social housing sector.
This is a six-month temporary position, with an immediate start available for the successful candidate.
The role involves supporting residents throughout planned improvement works, ensuring clear communication, coordinating property access, and providing an excellent customer experience from start to finish.
Regular travel is required across North Yorkshire, Sheffield, Hull, Rotherham, Northumberland, and Liverpool.
Key Responsibilities
- Contact residents to arrange retrofit survey appointments and follow up on properties where access has not yet been secured.
- Build positive relationships with tenants, residents, and local communities throughout the duration of the project.
- Keep residents informed by providing clear, timely updates on planned works and project schedules.
- Serve as the primary point of contact for customer enquiries, resolving concerns in a professional and empathetic manner.
- Coordinate property access to ensure works are completed efficiently and within agreed timescales.
- Identify and resolve access issues or resident concerns, escalating where appropriate to minimise project delays.
- Maintain accurate records of resident communications, appointments, and project updates using company systems.
- Work closely with site teams and project managers to ensure excellent customer service is delivered at every stage.
Essential
- Previous experience in a Customer Liaison Officer or similar customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive situations with professionalism and empathy.
- Strong negotiation and problem-solving abilities.
- Competent in Microsoft Office applications.
- Full UK Driving Licence and access to your own vehicle (business mileage reimbursed).
- Willingness to travel extensively across Yorkshire and neighbouring regions.
Desirable
- Experience working within the social housing, construction, or property maintenance sectors.
- Previous experience as a Customer Liaison Officer (CLO) or Tenant Liaison Officer (TLO).
- Knowledge of planned maintenance, refurbishment, or retrofit programmes
- Six-month temporary assignment with an immediate start.
- Full-time working hours, Monday to Friday.
- Mileage expenses reimbursed for business travel.
- Opportunity to work on a high-profile social housing improvement programme while making a positive difference to residents and local communities
Contact Details:
Fraser Edwards Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fraser Edwards Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fraser Edwards Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resident Liaison Officer in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fraser Edwards Recruitment.
How to prepare for a job interview at Fraser Edwards Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fraser Edwards Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fraser Edwards Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
