Planning and Scheduling Manager

Fraser Edwards is seeking a Planning and Scheduling Manager for a reputable social housing contractor based in Hertford. This role offers a dynamic and rewarding environment where your expertise in project scheduling and team leadership will be highly valued. In this pivotal position, you will not only manage but also mentor a dedicated team of schedulers and planners, ensuring the seamless execution of day-to-day repairs, maintenance, and planned works. Your leadership will be crucial in maintaining the efficiency and effectiveness of client programmes and schedules, ensuring all tasks are completed in a timely manner and to the highest standard.

Responsibilities:

• Oversee the delivery of client programs and schedules by effectively leading and managing the Planning and Scheduling Team.
• Participate in weekly client meetings with the operations team, as well as any additional meetings when required.
• Serve as the primary liaison for client communications and convey any internal questions or issues back to the client.
• Provide direct leadership and management to the Planning and Scheduling Team.
• Collaborate across departments to ensure client enquiries are directed to and resolved by the appropriate personnel, taking ownership of issues until resolution.
• Take full responsibility for managing the complaints process from initiation to resolution.
• Track and enforce compliance with policies related to no-access situations, resident communications, and appointment scheduling.
• Contribute data and insights for the monthly Board report related to the Testing department.
• Monitor compliance metrics and keep Power BI dashboards current to support accurate and timely reporting.
• Attend weekly strategic meetings with senior management to discuss project status, timelines, and resource allocation.
• Serve as the primary point of contact for any client queries that may arise on-site.
• Oversee the coordination of internal administrative tasks, such as job logging and tracking.
• Monitor and manage all booked jobs on the system.
• Maintain and update the advanced in-house software utilised by our client.
• Generate detailed progress reports, conduct data analysis to identify trends, and pinpoint areas for operational improvement.
• Work closely with various departments to ensure cohesive and efficient project execution.

The ideal candidate will possess:

• Proven experience in a similar role, preferably within the social housing sector, with a track record of successfully managing large-scale projects from inception to completion.
• Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team.
• Excellent organisational and multitasking abilities, capable of handling multiple projects simultaneously with precision.
• Proficiency in using scheduling software and managing administrative tasks efficiently, including a thorough understanding of project management tools.
• Exceptional communication skills, both written and verbal, with the ability to liaise effectively with clients, stakeholders, and team members.
• A proactive approach to problem-solving and client management, with a keen eye for detail, accuracy, and the ability to anticipate and mitigate potential issues.

Required Skills, Attributes & Experience:

• Experience in delivering structured work programs and KPIs with strong results orientation.
• Customer-oriented with exceptional client relationship building and management skills.

Joining this social housing contractor means becoming part of a team that values innovation, efficiency, and client satisfaction. This role not only offers the chance to enhance your professional skills but also to make a tangible impact within the community by ensuring that housing projects are executed flawlessly.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Schedule: Monday to Friday

Work Location: In person