At a Glance
- Tasks: Provide hands-on technical support for financial systems and resolve incidents swiftly.
- Company: Join a global financial institution in a dynamic IT team.
- Benefits: Competitive salary, career growth, and collaborative work environment.
- Other info: Exciting opportunity to work with cutting-edge financial technology.
- Why this job: Make a real impact by solving critical tech issues in finance.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills.
The predicted salary is between 38250 - 46750 £ per year.
Technical Support Engineer – Global Financial Services | Milton Keynes
Our client, a global financial institution based in Milton Keynes, is seeking an experienced and driven Technical Support Engineer to join their expanding IT function.
This is a pivotal role combining hands‑on technical support, 2n / 3rd line support, and close collaboration within an ambitious technical team.
Key Responsibilities
- Technical Support — Provide support across core financial systems, resolving issues across hardware, software, and business‑critical applications.
- Incident Resolution — Manage and resolve incidents and service requests within agreed SLAs.
- Cross‑Team Collaboration — Work closely with internal stakeholders and external vendors to diagnose and resolve technical problems.
Skills & Experience Required
- IT Support Experience — Proven background in a 2nd and 3rd line support environment.
- Windows OS, Active Directory, Office 365
- Networking Principles — Understanding of TCP/IP, DNS, DHCP.
- Troubleshooting — Strong diagnostic skills across hardware and software.
- Financial Systems Support — Experience supporting financial or enterprise‑grade systems is highly advantageous.
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It Support Engineer employer: Fraser & Co. Talent Partners Limited
Fraser & Co. Talent Partners Limited is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration among talented professionals in the heart of the City of London. With a focus on employee growth, you will have access to cutting-edge technologies and high-impact projects in the FinTech sector, making this a rewarding opportunity for those looking to advance their careers in a thriving environment.
Contact Details:
Fraser & Co. Talent Partners Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fraser & Co. Talent Partners Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fraser & Co. Talent Partners Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fraser & Co. Talent Partners Limited!
✨Direct Apply to Fraser & Co. Talent Partners Limited
Let's not forget to apply directly through the Fraser & Co. Talent Partners Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fraser & Co. Talent Partners Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fraser & Co. Talent Partners Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fraser & Co. Talent Partners Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
