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- Tasks: Handle customer enquiries, process orders, and manage shipping efficiently.
- Company: Join a dynamic team focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be the backbone of customer operations and make a real difference in delivery experiences.
- Qualifications: 2 years' experience in a similar role with strong communication and problem-solving skills.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to the Customer Operations Manager, this person will be tasked with the accurate and timely handling of customer enquiries, order processing, and shipping of customer orders using approved carriers to meet customer delivery expectations and trade legislation.
Responsibilities:
- Accurately process customer orders to processing target times.
- Calculation of shipping charges using carrier price matrix.
- Advise internally on matters of delivery, costs and shipping related queries.
- Despatch and raise shipping documentation via ERP system and using carrier specific systems.
- Raise bespoke shipping documentation and customs paperwork.
- Liaise with customers and other departments during the booking process to ensure all shipments are handled correctly and in good time.
- Working with customers and suppliers to ensure the correct customs documentation is received and filed for all shipments.
- Build and maintain relationships with carriers and hauliers.
- Checking carrier invoices and reporting any discrepancies.
- Allocate and scanning of completed job sheets.
- Printing operating instructions, and forms for office and production.
- Provide cover for other Customer Operations team members as required.
Key Skill Requirements:
- Minimum 2 years’ experience in a similar role with legislation/compliance knowledge.
- Excellent oral and written communication skills.
- High level of numeracy and literacy.
- Meticulous attention to detail with a high degree of accuracy is essential.
- Analytical with a strong problem-solving approach.
- Ability to work under pressure and able to prioritise changing and strict deadlines.
- Proactive and professional approach.
- Must be self-directed and able to complete projects with limited supervision.
- Strong working knowledge of Microsoft Office, including Outlook, Word and Excel.
Customer Operations Administrator employer: Fraser Anti-Static Techniques
Contact Detail:
Fraser Anti-Static Techniques Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their customer operations. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. It shows initiative and gives you a better chance of standing out!
We think you need these skills to ace Customer Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Administrator role. Highlight your experience with order processing, shipping, and customer enquiries. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of liaising with customers and other departments, make sure to showcase your excellent oral and written communication skills in your application. We love candidates who can express themselves clearly!
Be Detail-Oriented: Attention to detail is key in this role. Use your application to demonstrate how you've successfully managed tasks that require accuracy, like processing orders or handling shipping documentation. We appreciate meticulousness!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Fraser Anti-Static Techniques
✨Know Your Stuff
Make sure you understand the ins and outs of customer operations. Brush up on order processing, shipping documentation, and any relevant legislation. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and other departments, be prepared to demonstrate your excellent oral and written communication skills. Think of examples where you've successfully handled customer enquiries or resolved issues through effective communication.
✨Be Detail-Oriented
Highlight your meticulous attention to detail during the interview. You might want to share specific instances where your accuracy made a difference, especially in processing orders or handling shipping documentation. This will reassure them that you can handle the responsibilities of the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare examples of challenges you've faced in previous roles and how you overcame them. This will showcase your proactive approach and ability to work under pressure, which are key for this position.
