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- Tasks: Engage clients, manage cases, and ensure high standards in every interaction.
- Company: Fraser & Fraser is a leading professional services firm specialising in probate genealogy and asset recovery.
- Benefits: Enjoy a competitive salary, pension scheme, cycle to work options, and professional development opportunities.
- Why this job: Join a supportive team, work on impactful projects, and grow your career in a dynamic environment.
- Qualifications: Previous telesales or case management experience, strong communication skills, and proficiency in CRM systems required.
- Other info: Located in central London, this full-time role offers a chance to make a real difference.
The predicted salary is between 24000 - 36000 £ per year.
Join our team as a Telesales Case Manager – enjoy a competitive £30k salary, career growth opportunities, and a supportive, professional working environment. Telesales Case Manager London, EC1N 8EH * Full time, permanent * £30,000 per annum Please Note: Applicants must be authorised to work in the UK Fraser & Fraser is a well-established, forward-thinking professional services firm with a proud history of delivering exceptional results. Specialising in probate genealogy and asset recovery, we combine expert knowledge, cutting-edge technology, and a collaborative approach to ensure the highest level of service. Our dedicated team works closely with clients across the UK and internationally, delivering solutions with integrity, precision, and care. The Role We are seeking a motivated and results-driven Telesales Case Manager to join our team. You will play a key role in engaging potential clients, managing cases from initial contact through to resolution, and ensuring every interaction reflects our high standards. Key Responsibilities: * Make outbound calls to potential clients to introduce our services * Manage assigned cases, from first enquiry to completion * Maintain accurate and up-to-date case records * Build strong client relationships through professional communication * Liaise with solicitors, beneficiaries, and other stakeholders * Meet and exceed agreed sales and performance targets * Follow company processes and compliance guidelines Benefits * Central London location * Competitive salary package * Company pension scheme * Cycle to work scheme * Sick pay * Company events and training opportunities * Supportive, collaborative workplace culture * Opportunity to work on a high-impact project * Professional development opportunities The Ideal Candidate You will be a confident communicator with excellent organisational skills, able to manage multiple cases while building positive client relationships. About you: * Has previous telesales, case management, or account management experience * Our current database is SAP, experience with this platform would be beneficial * Thrives in a target-driven environment * Possesses excellent verbal and written communication skills * Is confident using CRM systems and Microsoft Office * Has a proactive and solution-focused approach * Can work independently and as part of a team If you’re ready to take on a challenging yet rewarding role with a company that makes a real difference, we’d love to hear from you. How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Case Handler, Customer Account Manager, Inside Sales Executive, Probate Case Manager, Business Development Executive, Client Relationship Manager, Heir Hunter, Legal Case Coordinator, Sales Consultant, Estate Administrator
Telesales Case Manager employer: Fraser and Fraser
Contact Detail:
Fraser and Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Case Manager
✨Tip Number 1
Familiarise yourself with the probate genealogy and asset recovery sectors. Understanding the industry will help you engage potential clients more effectively and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves making outbound calls, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Get comfortable with CRM systems, particularly SAP if possible. Familiarity with these tools will show that you're ready to hit the ground running and manage cases efficiently.
✨Tip Number 4
Network with professionals in the telesales and case management fields. Building connections can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Telesales Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, case management, or account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Telesales Case Manager role. Mention your experience with CRM systems and your proactive approach.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to manage multiple cases. Provide examples of how you've built strong client relationships in previous roles.
Follow Application Instructions: Carefully read the application instructions provided by Fraser & Fraser. Ensure you submit all required documents and check your inbox for any follow-up emails regarding additional information.
How to prepare for a job interview at Fraser and Fraser
✨Research the Company
Before your interview, take some time to learn about Fraser & Fraser. Understand their services, values, and recent achievements. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to telesales and case management. Be ready to discuss your previous experience, how you handle targets, and your approach to building client relationships. Use specific examples to illustrate your points.
✨Showcase Your Communication Skills
As a Telesales Case Manager, excellent communication is key. During the interview, demonstrate your verbal and written skills. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with clients effectively.
✨Highlight Your Organisational Abilities
The role requires managing multiple cases simultaneously. Be prepared to discuss how you prioritise tasks and stay organised. Mention any tools or methods you use to keep track of your work, especially if you have experience with CRM systems like SAP.
