Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage potential clients and manage cases from start to finish.
- Company: Fraser & Fraser is a leading firm in probate genealogy and asset recovery.
- Benefits: Enjoy a competitive salary, pension scheme, and professional development opportunities.
- Why this job: Join a supportive team and work on impactful projects that make a difference.
- Qualifications: Previous telesales or case management experience is preferred; strong communication skills are essential.
- Other info: Located in central London, this role offers a vibrant workplace culture.
Join our team as a Telesales Case Manager – enjoy a competitive £30k salary, career growth opportunities, and a supportive, professional working environment.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Telesales Case Manager
London, EC1N 8EH
* Full time, permanent
* £30,000 per annum
Please Note: Applicants must be authorised to work in the UK
Fraser & Fraser is a well-established, forward-thinking professional services firm with a proud history of delivering exceptional results. Specialising in probate genealogy and asset recovery, we combine expert knowledge, cutting-edge technology, and a collaborative approach to ensure the highest level of service. Our dedicated team works closely with clients across the UK and internationally, delivering solutions with integrity, precision, and care.
The Role
We are seeking a motivated and results-driven Telesales Case Manager to join our team. You will play a key role in engaging potential clients, managing cases from initial contact through to resolution, and ensuring every interaction reflects our high standards.
Key Responsibilities:
* Make outbound calls to potential clients to introduce our services
* Manage assigned cases, from first enquiry to completion
* Maintain accurate and up-to-date case records
* Build strong client relationships through professional communication
* Liaise with solicitors, beneficiaries, and other stakeholders
* Meet and exceed agreed sales and performance targets
* Follow company processes and compliance guidelines
Benefits
* Central London location
* Competitive salary package
* Company pension scheme
* Cycle to work scheme
* Sick pay
* Company events and training opportunities
* Supportive, collaborative workplace culture
* Opportunity to work on a high-impact project
* Professional development opportunities
The Ideal Candidate
You will be a confident communicator with excellent organisational skills, able to manage multiple cases while building positive client relationships. About you:
* Has previous telesales, case management, or account management experience
* Our current database is SAP, experience with this platform would be beneficial
* Thrives in a target-driven environment
* Possesses excellent verbal and written communication skills
* Is confident using CRM systems and Microsoft Office
* Has a proactive and solution-focused approach
* Can work independently and as part of a team
If you’re ready to take on a challenging yet rewarding role with a company that makes a real difference, we’d love to hear from you.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Case Handler, Customer Account Manager, Inside Sales Executive, Probate Case Manager, Business Development Executive, Client Relationship Manager, Heir Hunter, Legal Case Coordinator, Sales Consultant, Estate Administrator
Telesales Case Manager employer: Fraser and Fraser
Contact Detail:
Fraser and Fraser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Case Manager
✨Tip Number 1
Familiarise yourself with the probate genealogy and asset recovery sectors. Understanding the nuances of these fields will help you engage potential clients more effectively and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves making outbound calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Get comfortable with CRM systems, particularly SAP, as it’s mentioned in the job description. Familiarity with this platform can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the industry. Attend relevant events or join online forums to connect with others in telesales or case management. This can provide insights into the role and potentially lead to referrals.
We think you need these skills to ace Telesales Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, case management, or account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Telesales Case Manager role. Mention your experience with CRM systems and your proactive approach.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to manage multiple cases. Provide examples of how you've built strong client relationships in previous roles.
Follow Application Instructions: Carefully read the application instructions provided by Fraser & Fraser. Ensure you submit all required documents and check your inbox for any follow-up emails regarding your application.
How to prepare for a job interview at Fraser and Fraser
✨Know the Company Inside Out
Before your interview, take some time to research Fraser & Fraser. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Telesales Case Manager, strong communication is key. Prepare to showcase your verbal and written skills during the interview. You might be asked to role-play a call scenario, so practice articulating your thoughts clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous telesales or case management experience. Use specific examples to illustrate how you've successfully managed cases or built client relationships in the past, especially in a target-driven environment.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute to their success.
