At a Glance
- Tasks: As a Telesales Case Manager, you'll engage with clients and manage sales cases daily.
- Company: Join Fraser & Fraser, a respected professional services firm with a rich history.
- Benefits: Enjoy a competitive £30k salary and opportunities for career growth in a supportive environment.
- Other info: This is a full-time, permanent position based in London.
- Why this job: This role offers a chance to develop your skills in a dynamic and professional setting.
- Qualifications: Applicants must be authorised to work in the UK; no specific experience required.
The predicted salary is between 24000 - 36000 £ per year.
Join our team as a Telesales Case Manager – enjoy a competitive £30k salary, career growth opportunities, and a supportive, professional working environment.
Telesales Case Manager
London, EC1N 8EH
- Full time, permanent
- £30,000 per annum
Please Note: Applicants must be authorised to work in the UK
Fraser & Fraser is a well-established, forward-thinking professional services firm with a proud history of delivering exceptional results. Specialising in probate genealogy and asset recovery, we combine expert knowledge, cutting-edge technology, and a collaborative approach to ensure the highest level of service. Our dedicated team works closely with clients across the UK and internationally, delivering solutions with integrity, precision, and care.
The Role
We are seeking a motivated and results-driven Telesales Case Manager to join our team. You will play a key role in engaging potential clients, managing cases from initial contact through to resolution, and ensuring every interaction reflects our high standards.
Key Responsibilities:
- Make outbound calls to potential clients to introduce our services
- Manage assigned cases, from first enquiry to completion
- Maintain accurate and up-to-date case records
- Build strong client relationships through professional communication
- Liaise with solicitors, beneficiaries, and other stakeholders
- Meet and exceed agreed sales and performance targets
- Follow company processes and compliance guidelines
Benefits
- Central London location
- Competitive salary package
- Company pension scheme
- Cycle to work scheme
- Sick pay
- Company events and training opportunities
- Supportive, collaborative workplace culture
- Opportunity to work on a high-impact project
- Professional development opportunities
The Ideal Candidate
You will be a confident communicator with excellent organisational skills, able to manage multiple cases while building positive client relationships. About you:
- Has previous telesales, case management, or account management experience
- Our current database is SAP, experience with this platform would be beneficial
- Thrives in a target-driven environment
- Possesses excellent verbal and written communication skills
- Is confident using CRM systems and Microsoft Office
- Has a proactive and solution-focused approach
- Can work independently and as part of a team
If you’re ready to take on a challenging yet rewarding role with a company that makes a real difference, we’d love to hear from you.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Case Handler, Customer Account Manager, Inside Sales Executive, Probate Case Manager, Business Development Executive, Client Relationship Manager, Heir Hunter, Legal Case Coordinator, Sales Consultant, Estate Administrator.
Telesales Case Manager in City of London employer: Fraser and Fraser
Fraser & Fraser is an excellent employer, offering a competitive salary of £30k for the Telesales Case Manager role in the vibrant city of London. With a strong focus on employee growth and a supportive work culture, team members are encouraged to develop their skills and advance their careers within a professional environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Case Manager in City of London
✨Tip Number 1
Familiarise yourself with the services offered by Fraser & Fraser. Understanding their unique selling points and how they differentiate themselves in the market will help you engage more effectively during interviews.
✨Tip Number 2
Practice your telesales pitch! Since this role involves direct communication with clients, honing your ability to convey information clearly and persuasively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Fraser & Fraser on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Telesales Case Manager role.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the company and the role. This shows that you are proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Telesales Case Manager in City of London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Telesales Case Manager. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience in telesales or related fields. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter:Your cover letter should express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Fraser & Fraser and how your skills make you a great fit for the Telesales Case Manager role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fraser and Fraser
✨Know Your Product
Familiarise yourself with the services offered by Fraser & Fraser. Understanding their offerings will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Telesales Case Manager, strong communication is key. Practice articulating your thoughts clearly and concisely, and be prepared to engage in role-play scenarios during the interview.
✨Prepare for Common Questions
Anticipate questions related to sales techniques, handling objections, and customer service experiences. Prepare specific examples from your past that highlight your skills and successes in these areas.
✨Demonstrate Your Enthusiasm
Express your excitement about the opportunity to work with Fraser & Fraser. A positive attitude can set you apart from other candidates and show that you are a good fit for their supportive environment.
