At a Glance
- Tasks: Support the Regional Manager and deliver excellent customer service while managing office operations.
- Company: Join a leading asbestos consultancy with over a decade of experience.
- Benefits: Enjoy 25 days holiday, health insurance options, and a supportive work environment.
- Other info: Flexible work approach and opportunities for personal development await you!
- Why this job: Be part of a growing team making a real impact in the asbestos industry.
- Qualifications: 2 years of admin experience and customer service skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
Franks Portlock is a UKAS accredited, leading asbestos consultancy company, specialising in asbestos and environmental testing, asbestos surveys, and consultancy.
We have a over a decade of experience in asbestos surveying, sample analysis, air testing, four stage clearance testing, and have expanded rapidly over the past few years.
We are an equal opportunities employer and welcome all applications.
The role
The purpose of the Administrator role is to assist the Regional Manager in the ongoing growth of the business and so should support them in the running of the office, delivering excellent customer service to clients and producing client reports within the appropriate timescales.
The role will involve
- Receptionist duties first point of contact for customer enquires; aiming to deliver excellent customer service while resolving queries in a timely manner
- Scheduling and arranging appointments by liaising with clients
- Logging customer enquiries to the inhouse system
- Supporting the Regional Manager in scheduling works for Asbestos Analysts and Surveyors to complete on a daily basis
- Completing and sending asbestos reports (training provided)
- Using a variety of software packages such as: inhouse databases, Microsoft word, excel and outlook to produce correspondence and documents and maintain records
- Filing, photocopying, scanning
- Ordering and maintaining stationary, consumables and office equipment and distribution of such items
- Organise accommodation arrangements
- On occasion to book bulk samples in for testing for analytical laboratory
- Any ad-hoc duties
- Creating letters and communication materials and sending to clients
- Completing daily reports
Essential qualifications and experience
- Knowledge of the asbestos industry or within an environmental consultancy is essential
- A minimum of 2 years’ experience within an office or administrative role is essential.
- Experience in customer service, constructing reports, booking appointments, managing diaries and scheduling is expected.
- Experience with CAD would be beneficial but not essential
- Knowledge of an administrative role and supporting a manager
- As an Administrator you will have …
- Good teamwork skills
- Ability to work quickly and accurately
- Focused on completing and finishing projects
- Ability to work under pressure
- A flexible approach to work
- A positive, flexible and adaptable approach to changing job role
- Good knowledge of IT and Microsoft Office systems
- Generous Holiday Package: Enjoy 25 days of holiday plus bank holidays, with the option to choose one extra day of holiday or Vitality health insurance
- Staff uniform and PPE
- Company Pension
- Employee Assistance programme (EAP) and fully qualified Mental Health First Aiders to support with your wellbeing!
- Family friendly policies
- Employee of the month award
- Employee representative at each of our sites to boost employee engagement!
- Personal Development Plan to help support and develop our employees
- Social Value Volunteering opportunities
- National Living wage employer
- Employee referral bonus
- To apply send your CV to
- #J-18808-Ljbffr
Office Administrator employer: Franks Portlock Ltd.
Franks Portlock is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With generous benefits such as a 25-day holiday package, health insurance, and a Personal Development Plan, employees are encouraged to grow within the company while contributing to meaningful projects in the asbestos consultancy field. Located in a dynamic environment, we foster teamwork and provide opportunities for social value volunteering, making it a rewarding place to build your career.
