Head of Private Markets Investor Services - EMEA in London

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

About the department

The Private Markets group drives Franklin Templeton’s growth in private and alternative investments. Our specialist managers deliver strategies in private debt, hedge funds, real estate, secondary private equity, and venture/growth equity. Together, we operate as a collaborative, high-performing team focused on innovation and client success. We’re at an exciting point in our journey with ~$265 billion total alternative assets under management (as of October, 2025) and we’re looking for someone to drive us forward.

How you will add value

• Deliver exceptional investor services for Private Markets in EMEA
• Review and implement broker-dealer and placement agent agreements
• Manage capital expenses for fundraising across investment vehicles
• Coordinate capital events and ensure accurate reporting
• Act as subject matter expert on fund mechanics and operations
• Support regional budgeting and global investor services forecasting/planning
• Drive process improvements and optimise internal reporting for scalability
• Build strong relationships with custodians, transfer agents, and key partners
• Oversee onboarding, fund administration, and post-launch operations
• Ensure timely, clear communication with investors and internal teams

What will help you be successful in this role

Experience, Education & Certifications

• Bachelor’s degree ideally in finance or a related field; CFA or CAIA preferred
• Proven experience in investor services within Private Markets ideally within a regional team
• Strong knowledge of fund structures and global capital markets
• Familiarity with EMEA regulatory requirements
• Knowledge of alternative investment strategies
• Experience with publicly traded entities

Technical Skills

• Advanced Excel and PowerPoint proficiency
• Strong project management and ability to manage multiple priorities
• Ability to develop processes and contribute to business growth

Soft Skills

• Excellent communication and relationship-building skills
• Collaborative mindset with proactive problem-solving approach

This role carries a Certified Person designation under the FCA’s Senior Managers & Certified Regime. This means you will be responsible for compliance with SM&CR and its related Policies, including adherence to the Conduct Rules.

Building teams with diverse skills, backgrounds, and experiences has always been important to us. Cultivating an inclusive culture where employees feel safe to share their voices is not only beneficial for our people, but also drives innovation and enables us to deliver better client outcomes. So, no matter your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We will provide you with tools, resources, and learning opportunities to help you excel in your career and personal life.

We want our employees to be at their best. By joining us, you will connect with a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for staying physically and mentally healthy, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have you covered.

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.

As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.

If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response.

When you become part of Franklin Templeton, you’ll join a company dedicated to progress. A company that doesn’t settle. One where we pursue our ambitions with energy and persistence. That’s why it’s so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture – to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours.

At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common – we are dedicated to what we do.

So whether you’re just starting your career journey, are well on your way, or are seeking a new direction, you’ll find the support you need to grow your career with us.