Welcome Ambassador in Grimsby

Franklin College is a thriving, high-achieving sixth form college, proudly serving North East Lincolnshire and its surrounding rural and coastal areas. With around 2,100 full-time 16-18 and 500 part-time adult students, we are known for our inclusive, supportive environment and strong commitment to student success. Our recent Ofsted Outstanding rating reflects our dedication to exceptional teaching, learning, and assessment. As a college, we are passionate about inspiring and empowering students to achieve their full potential through high-quality education, strong industry links, and innovative vocational programmes.

We are looking to recruit a Welcome Ambassador to help create a safe, welcoming and positive environment for students, staff and visitors. As part of the Reception Team, you will provide a professional front-of-house service while supporting the smooth and secure running of the College. You will be the first point of contact at the main entrance, greeting students and visitors, supporting movement around the campus and setting a positive tone for the day. You will promote the College’s values, encourage positive behaviour and ensure all individuals feel safe and supported.

Key responsibilities include:

• Supporting a calm, safe and secure environment in line with safeguarding and Health & Safety requirements.
• Monitoring student behaviour across the campus and promoting a positive ethos.
• Ensuring ID badges are worn and challenging appropriately where needed.
• Reporting and responding to incidents or suspicious activity.
• Maintaining security through visitor management and access control.
• Undertaking reception duties, including recording information and handling enquiries.
• Supporting attendance processes and contacting parents/carers where required.
• Carrying out site checks, including enforcing the No Smoking Policy.
• Providing first aid support where required.
• Promoting Equality, Diversity and Inclusion.

The ideal candidate will be:

• Friendly, approachable and confident.
• Proactive, flexible and calm under pressure.
• Committed to safeguarding, student wellbeing and excellent customer service.

The hours of work will be:

• Monday - 08.00am to 17.30pm (1 hour lunch)
• Tuesday, Wednesday & Thursday - 12.00pm to 5.30pm
• Friday - 12.00pm to 5.00pm

The closing date for completed applications will be: 26th June 2026

Interview date: 7th July 2026

The salary range for the role is in line with the Sixth Form Colleges Support Staff Pay Spine, Spot Point 3 currently £24,759 per annum (Pro-rata £17,094.31 per annum, term-time only for 30 hours per week - (30/37*195/229 = 0.6904 fte).

Franklin College has a proven commitment to equality of opportunity and actively promotes the welfare, safeguarding and PREVENT duty of students and expects all staff to share this commitment. All posts are subject to an Enhanced Disclosure Barring Service check. Other checks may also be necessary. Franklin College is committed to equal opportunities and welcomes applications from all sections of the community. All posts are subject to an Enhanced Disclosure Clearance through the DBS, and other checks may also be required. Pre-employment references will wherever possible be taken up prior to interview in line with the College's Safer Recruitment Policy. The College are also obliged to conduct an online search about you for information that is publicly available online. This will include social media accounts you may hold. This will only be carried out on shortlisted candidates before interview.