Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Overhaul and design WFM processes for a global enterprise, driving new business.
- Company: Join a leading global organisation investing in AI-native WFM solutions.
- Benefits: Competitive salary, full benefits package, and hybrid work model.
- Why this job: Own the design and implementation of cutting-edge WFM systems.
- Qualifications: Expertise in WFM strategy and strong data analysis skills required.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 60000 - 84000 ÂŁ per year.
đź’ĽPosition: Workforce Management (WFM) & QA Expert
đź’µSalary: up to ÂŁ100,000
🌍Location: Hybrid in London, UK
Are you a workforce management & QA expert with experience overhauling & designing WFM processes on a global enterprise scale?
We are seeking a WFM & QA expert with a strong background full sales cycle management who can strategically drive new business. You will be joining a growing team in a leading global organization who are currently investing heavily in overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement.
What do you need?
- Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory.
- Strong change management, senior stakeholder management, collaboration, and communication skills.
- Proficiency in data analysis and reporting with tools like BI, SQL, and Excel.
What’s in it for you?
- Competitive compensation and a full benefits package.
- The opportunity to own the design and implementation of WFM systems end-to-end, developing and driving the project forward from start to finish.
- The chance to join a highly reputable global company with an excellent brand and reputation.
Don\’t miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.
e.dickinson@franklinfitch.com
+1 212 970 7603
Workforce Management Specialist employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its WFM processes. Show them you’re not just another candidate; demonstrate your knowledge about their specific challenges and how you can help solve them.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with tools like NICE or Genesys and how you've successfully managed change in previous roles. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Workforce Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workforce Management Specialist role. Highlight your experience with WFM processes and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in workforce management and how you can contribute to our goals.
Showcase Your Data Skills: Since data analysis is key for this role, make sure to mention your proficiency with BI, SQL, and Excel. We love seeing how you've used these tools to drive results in previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Franklin Fitch
✨Know Your WFM Tools Inside Out
Make sure you’re well-versed in the specific workforce management platforms mentioned in the job description, like NICE or Genesys. Prepare to discuss your experience with these tools and how you've used them to drive performance and productivity.
✨Showcase Your Change Management Skills
Be ready to share examples of how you've successfully managed change in previous roles. Highlight your ability to collaborate with senior stakeholders and communicate effectively, as these skills are crucial for the position.
✨Data Analysis is Key
Brush up on your data analysis skills, especially with BI, SQL, and Excel. Prepare to discuss how you've used data to inform decisions and improve processes in your past roles, as this will demonstrate your analytical capabilities.
✨Prepare Questions That Show Your Interest
Think of insightful questions to ask about the company’s current WFM processes and their vision for becoming AI-native. This shows that you’re not just interested in the role, but also in how you can contribute to their goals.
