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- Tasks: Overhaul and design workforce management processes for a global enterprise.
- Company: Join a leading global organisation investing in AI-native WFM solutions.
- Benefits: Competitive salary, full benefits package, and hybrid work model.
- Why this job: Own the design and implementation of innovative WFM systems from start to finish.
- Qualifications: Expertise in WFM strategy and strong data analysis skills required.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 ÂŁ per year.
đź’ĽPosition: Workforce Management (WFM) & QA Expert
đź’µSalary: up to ÂŁ100,000
🌍Location: Hybrid in London, UK
Are you a workforce management & QA expert with experience overhauling & designing WFM processes on a global enterprise scale?
We are seeking a WFM & QA expert with a strong background full sales cycle management who can strategically drive new business. You will be joining a growing team in a leading global organization who are currently investing heavily in overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement.
What do you need?
- Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory.
- Strong change management, senior stakeholder management, collaboration, and communication skills.
- Proficiency in data analysis and reporting with tools like BI, SQL, and Excel.
What’s in it for you?
- Competitive compensation and a full benefits package.
- The opportunity to own the design and implementation of WFM systems end-to-end, developing and driving the project forward from start to finish.
- The chance to join a highly reputable global company with an excellent brand and reputation.
Don\’t miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.
e.dickinson@franklinfitch.com
+1 212 970 7603
Workforce Management Specialist employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the workforce management space and let them know you're on the hunt for a new role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of WFM tools like NICE and Genesys. Be ready to discuss how you've successfully implemented strategies in the past, as this will show potential employers that you’re the real deal.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your expertise in workforce management and QA.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for their team.
We think you need these skills to ace Workforce Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workforce Management Specialist role. Highlight your experience with WFM processes and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past successes in workforce management and how you can contribute to our goals.
Showcase Your Data Skills: Since data analysis is key for this role, make sure to mention your proficiency with BI, SQL, and Excel. We love seeing how you've used these tools to drive results in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Franklin Fitch
✨Know Your WFM Tools
Make sure you’re well-versed in the specific workforce management platforms mentioned in the job description, like NICE or Genesys. Brush up on your knowledge of how these tools can optimise performance and productivity, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your Change Management Skills
Prepare examples of how you've successfully managed change in previous roles. Be ready to discuss specific strategies you used to engage stakeholders and drive new processes. This will demonstrate your ability to lead initiatives in a dynamic environment.
✨Data Analysis is Key
Since proficiency in data analysis is crucial for this role, come prepared with examples of how you've used BI, SQL, or Excel to drive decisions. You might even want to bring along a sample report or two to illustrate your analytical skills during the interview.
✨Engage with Questions
Don’t forget to prepare thoughtful questions about the company’s current WFM processes and their vision for becoming AI-native. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
