At a Glance
- Tasks: Lead and build a new service governance function for Managed Services.
- Company: Growing technology services organisation with a focus on innovation.
- Benefits: Competitive salary, remote work, and leadership opportunities.
- Other info: Opportunity to build a critical function and drive organisational growth.
- Why this job: Shape the future of service delivery and influence key business decisions.
- Qualifications: Strong MSP experience and proven success in service governance.
The predicted salary is between 70000 - 90000 £ per year.
We're working with a growing technology services organisation that is seeking an experienced Head of Service to build and lead a new function responsible for the commercial, contractual, and operational governance of its Managed Services portfolio. This is a senior leadership role with responsibility for ensuring services are commercially viable, operationally scalable, and consistently delivered in line with contractual commitments.
What You'll Be Doing
- Leading the governance of Managed Services contracts throughout their lifecycle.
- Acting as the key decision-maker on service viability, risk, and commercial sustainability.
- Owning service onboarding and mobilisation governance.
- Driving service improvement initiatives, margin protection, and operational excellence.
- Partnering with Sales, Presales, Finance, and Delivery teams to ensure services are designed and contracted for success.
- Building and leading a team focused on service governance, lifecycle management, and service delivery.
What We're Looking For
- Strong experience within an MSP environment (ESSENTIAL).
- Proven success in establishing or improving service governance and contract management functions.
- Deep understanding of SLAs, KPIs, contractual risk, change control, and service improvement.
- Commercially astute, confident in challenging stakeholders, and comfortable making difficult decisions.
- A strategic leader who can also operate hands-on when required.
Why Apply?
This is a chance to build a critical function from the ground up, influence business-wide decisions, and play a key role in the growth and scalability of a Managed Services organisation. Interested in learning more? Apply now or get in touch for a confidential discussion.
Head of Service in Warrington employer: Franklin Fitch
Join a forward-thinking technology services organisation that values innovation and leadership. As the Head of Service, you will not only have the opportunity to shape a new function but also benefit from a supportive remote work culture that prioritises employee growth and collaboration. With competitive compensation and a focus on operational excellence, this role offers a unique chance to make a significant impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, and a friendly nudge can lead to a great referral.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Understand their Managed Services portfolio and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built teams or improved service governance in the past. Highlighting your hands-on experience will demonstrate that you're not just a strategic thinker but also someone who can roll up their sleeves when needed.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you take that step. It shows initiative and gives us a chance to connect with you right away.
We think you need these skills to ace Head of Service in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service. Highlight your experience in MSP environments and any successes you've had in service governance or contract management. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service improvement initiatives or managed contracts successfully. Let us see your passion for the position!
Showcase Your Leadership Skills:As a senior leadership role, we’re keen to see your leadership style. Include examples of how you've built and led teams, especially in service governance or delivery. We want to know how you inspire others and drive operational excellence!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Franklin Fitch
✨Know Your MSP Inside Out
Before the interview, make sure you thoroughly research the company’s Managed Services portfolio. Understand their current offerings, any recent changes, and how they position themselves in the market. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Governance Experience
Prepare specific examples of how you've successfully established or improved service governance and contract management functions in previous roles. Be ready to discuss the challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and strategic thinking.
✨Demonstrate Commercial Acumen
Since this role requires a strong commercial focus, think of instances where you’ve made decisions that positively impacted profitability or service viability. Highlight your understanding of SLAs, KPIs, and how you’ve managed contractual risks in the past.
✨Be Ready to Lead and Collaborate
This position involves building and leading a team, so be prepared to discuss your leadership style and how you foster collaboration across departments. Share examples of how you’ve partnered with Sales, Finance, and Delivery teams to ensure successful service design and delivery.
