At a Glance
- Tasks: Support service delivery and improve operations through data analysis and reporting.
- Company: Dynamic IT service management company with a focus on innovation.
- Benefits: Flexible working, birthday leave, and extensive learning opportunities.
- Other info: Hybrid work options and a vibrant team culture await you!
- Why this job: Join a team that values your input and helps you grow in your career.
- Qualifications: Experience in IT service support and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play a key role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data, reporting, and process improvement, while developing their career within Service Delivery.
Key Responsibilities
- Service Reporting & Performance Analysis
- Produce regular service performance reports, including SLA and KPI reporting
- Maintain service dashboards and trackers with accurate, current data
- Analyse trends, recurring issues, and service performance metrics
- Support preparation for client service review meetings and governance reporting
- Lifecycle & Asset Tracking
- Maintain lifecycle registers covering hardware, software, warranties, and renewals
- Track end-of-life and end-of-support milestones
- Proactively flag upcoming lifecycle events and renewal risks
- Ensure lifecycle data remains accurate following deployments or contract changes
- Service Improvement Support
- Track Service Improvement Plan (SIP) actions and progress updates
- Support customer satisfaction survey administration and reporting
- Compile data and evidence for service improvement reviews
- Client & Stakeholder Coordination
- Support scheduling and administration of client review meetings
- Prepare agendas, track actions, and maintain meeting documentation
- Assist with client communications and service-related administration
- Maintain accurate client records and escalation histories
- Process & Documentation
- Maintain internal service delivery documentation and process records
- Support process review activities and documentation updates
- Assist with onboarding administration for new Managed Services clients
What We’re Looking For
Essential Experience
- Experience within an IT service management, service desk, or service support environment
- Experience producing reports and maintaining data registers with high accuracy
- Exposure to managed services or client-facing IT support environments
Essential Skills
- Strong organisational and prioritisation skills
- Excellent attention to detail
- Strong written and verbal communication skills
- Good working knowledge of Microsoft 365, particularly Excel
- Ability to manage multiple tasks and meet deadlines effectively
- ITIL Foundation certified or willing to work towards certification
Desirable
- Experience with ITSM platforms such as ServiceNow, Autotask, or similar
- Exposure to asset management or technology lifecycle processes
- Experience supporting service review meetings or governance activities
- Interest in progressing into a Service Delivery Manager career path
What Success Looks Like
- Accurate and timely service reporting delivery
- Lifecycle and renewal tracking maintained with no missed milestones
- Service improvement actions tracked and updated consistently
- High-quality administrative and reporting support provided to stakeholders
- Process documentation maintained and regularly updated
Benefits
- Hybrid or remote working options
- Flexible working arrangements
- Birthday leave
- Enhanced maternity and paternity leave
- Cycle to Work scheme
- Electric vehicle scheme
- Learning and development opportunities
- Management development workshops
- Health and wellbeing initiatives
- Employee referral programme
- Extended sabbatical opportunities
- Regular team and networking events
Service Delivery Analyst in Slough employer: Franklin Fitch
Join a forward-thinking company that values detail-oriented professionals in the role of Service Delivery Analyst. With a strong emphasis on employee growth, we offer flexible working arrangements, comprehensive learning and development opportunities, and a supportive work culture that encourages innovation and collaboration. Our hybrid or remote working options, alongside unique benefits like enhanced parental leave and health initiatives, make us an excellent employer for those seeking a meaningful career in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their challenges and think about how your skills as a Service Delivery Analyst can help them improve. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially around service delivery and performance analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Delivery Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Analyst role. Highlight your experience in IT service management and any relevant skills, like data reporting and process improvement. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story that showcases your personality.
Show Off Your Attention to Detail:As a Service Delivery Analyst, attention to detail is key. Make sure your application is free from typos and errors. Double-check your formatting and ensure everything is clear and easy to read. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Franklin Fitch
✨Know Your Numbers
As a Service Delivery Analyst, you'll be dealing with a lot of data. Brush up on your reporting skills and be ready to discuss how you've used data to drive improvements in past roles. Bring examples of service performance reports you've created or maintained.
✨Master the Art of Communication
Strong communication skills are key in this role. Prepare to demonstrate how you've effectively communicated with clients and stakeholders in the past. Think about specific instances where your communication made a difference in service delivery.
✨Showcase Your Organisational Skills
This job requires excellent organisational abilities. Be ready to talk about how you manage multiple tasks and deadlines. Consider sharing a time when your organisational skills helped prevent a potential issue or improved a process.
✨Get Familiar with ITIL and Tools
If you're ITIL certified or working towards it, make sure to mention that! Also, if you have experience with ITSM platforms like ServiceNow or Autotask, highlight that too. It shows you're prepared for the technical aspects of the role.
