At a Glance
- Tasks: Lead a dynamic support team and enhance user experience across multiple locations.
- Company: Join a fast-paced organisation focused on exceptional technology support.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by driving service improvements and mentoring a talented team.
- Qualifications: Strong leadership skills and a solid background in technical support.
The predicted salary is between 40000 - 50000 € per year.
An exciting opportunity has arisen for a Desktop Support Team Lead to join a growing, fast-paced organisation operating within a highly professional and regulated environment. Our client is looking for a hands-on technology leader who is passionate about delivering exceptional user support, driving service improvement, and building high-performing teams across multiple locations.
The Role:
You’ll lead a geographically distributed Technology Support function, overseeing day-to-day IT support operations while championing a proactive, customer-first culture. Acting as both a people leader and senior technical escalation point, you’ll play a key role in improving user experience, modernising support practices, and ensuring technology services remain efficient, reliable, and business-focused.
Key responsibilities include:
- Leading and developing a multi-site support team
- Managing incidents, requests, escalations, and service delivery performance
- Driving proactive support, automation, monitoring, and self-service initiatives
- Supporting remote and hybrid users with a seamless technology experience
- Collaborating with internal technology teams and third-party suppliers
- Contributing to service improvements, governance, and operational resilience
- Supporting onboarding/offboarding and wider technology projects
- Monitoring KPIs, SLAs, and continuous improvement initiatives
About You:
You’ll bring strong leadership capability alongside a solid technical support background, ideally gained within a regulated or fast-moving business environment. You’ll likely have experience with:
- End-user technology and support operations
- Incident, problem, and change management
- Team leadership across multiple locations
- ITSM platforms and support best practices
- Automation, monitoring, and modern support tooling
- Stakeholder management and customer experience improvement
- Hybrid workplace support and cloud-based environments
Just as importantly, you’ll be someone who enjoys mentoring others, improving processes, and creating a positive, collaborative culture.
Desktop Support Team Lead in Slough employer: Franklin Fitch
Join a dynamic and innovative organisation that prioritises employee growth and development, offering a collaborative work culture where your leadership skills can truly shine. With a focus on exceptional user support and service improvement, you'll have the opportunity to lead a multi-site team in a fast-paced environment, while enjoying competitive benefits and a commitment to work-life balance. This role not only allows you to make a meaningful impact but also provides a platform for continuous learning and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Team Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support or leadership roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in leading teams and improving user experiences. This will help you stand out during interviews and showcase your hands-on approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around your leadership style and technical expertise. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Desktop Support Team Lead in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Desktop Support Team Lead role. Highlight your leadership experience and technical support background, especially in regulated environments, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about user support and team leadership. Share specific examples of how you've driven service improvements or led teams, so we can see your enthusiasm and capability shine through.
Showcase Your Technical Skills:Don’t forget to mention your familiarity with ITSM platforms, automation tools, and cloud-based environments. We want to know how you’ve used these in past roles to enhance user experience and improve support operations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation about how you can lead our Desktop Support Team!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on the latest technologies and support tools relevant to the role. Be prepared to discuss your experience with ITSM platforms, automation, and cloud-based environments. This will show that you're not just a people leader but also a tech-savvy candidate.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in multi-site environments. Highlight your approach to mentoring and developing team members, as well as how you've driven service improvements. This will demonstrate your capability as a hands-on technology leader.
✨Emphasise Customer Experience
Since the role focuses on delivering exceptional user support, be ready to discuss specific instances where you've improved user experience. Talk about your strategies for managing incidents and escalations, and how you've fostered a customer-first culture within your teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to manage incidents or drive improvements under pressure. Practising these responses will help you articulate your thought process clearly during the interview.
