At a Glance
- Tasks: Support service performance and enhance client experiences through data analysis and reporting.
- Company: Join a growing Managed Services team in a collaborative tech environment.
- Benefits: Competitive salary, bonus potential, hybrid work model, and career progression opportunities.
- Other info: Great chance to develop your career in service delivery management.
- Why this job: Make a real impact by improving service delivery for diverse clients.
- Qualifications: Experience in IT support or service management with strong reporting skills.
The predicted salary is between 30000 - 35000 € per year.
Our client is looking for a Service Delivery Analyst to join a growing Managed Services function, supporting service performance, lifecycle management, reporting, and continuous improvement activity across a varied client base.
What you’ll be doing:
- Producing SLA/KPI reports and service performance dashboards
- Tracking technology lifecycle milestones, renewals, warranties, and support status
- Supporting service review meetings and improvement initiatives
- Maintaining accurate operational documentation and service records
- Analysing trends and identifying areas for service enhancement
- Assisting with client communications and governance activities
What we’re looking for:
- Experience within IT support, service delivery, MSP, or service management environments
- Strong reporting and data management skills
- Excellent attention to detail and organisational ability
- Confident communication skills with a professional client-facing approach
- Good working knowledge of Microsoft 365, particularly Excel
- ITIL Foundation certified (or willing to work towards it)
Desirable:
- Experience with ITSM platforms such as ServiceNow or Autotask
- Exposure to asset management or technology lifecycle processes
- Interest in progressing towards Service Delivery Management
This is an excellent opportunity for someone who enjoys combining operational support, reporting, service coordination, and continuous improvement within a collaborative technology environment.
Service Delivery Analyst employer: Franklin Fitch
Join a dynamic and supportive team as a Service Delivery Analyst in Oxfordshire, where you will have the opportunity to enhance your skills in IT support and service management while contributing to meaningful client outcomes. Our hybrid work model promotes a healthy work-life balance, and we are committed to your professional growth with access to training and development opportunities, including the potential to pursue ITIL certification. Experience a collaborative culture that values innovation and continuous improvement, making it an ideal place for those looking to make a significant impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their client base and think about how your skills in service delivery and reporting can add value. We want you to shine!
✨Tip Number 3
Practice your communication skills! Since this role involves client interactions, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support and service delivery experience, and don’t forget to showcase your reporting and data management skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Analyst role. Mention specific examples of how you've contributed to service performance or continuous improvement in previous roles.
Show Off Your Attention to Detail:Since this role requires excellent attention to detail, make sure your application is free from typos and errors. A well-organised application shows that you can maintain accurate operational documentation, just like the job requires!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Franklin Fitch
✨Know Your SLAs and KPIs
Before the interview, brush up on what SLAs and KPIs are relevant to the role. Be ready to discuss how you've used these metrics in past roles or how you would approach producing reports and dashboards. This shows you understand the core responsibilities of a Service Delivery Analyst.
✨Showcase Your Data Management Skills
Since strong reporting and data management skills are key for this position, prepare examples of how you've successfully managed data in previous jobs. Bring along any relevant reports or dashboards you've created to demonstrate your expertise, especially with Microsoft Excel.
✨Communicate Confidently
Practice your communication skills before the interview. You’ll need to convey complex information clearly and professionally, especially when discussing service performance with clients. Consider role-playing with a friend to build your confidence.
✨Highlight Continuous Improvement Initiatives
Think of specific instances where you've contributed to service enhancements or improvement initiatives. Be prepared to discuss how you identified trends and implemented changes that positively impacted service delivery. This will show your proactive approach and alignment with the company's goals.
