At a Glance
- Tasks: Support service performance and lifecycle management while producing insightful reports.
- Company: Join a growing Managed Services team in a collaborative tech environment.
- Benefits: Competitive salary, bonus, hybrid work, and opportunities for professional growth.
- Other info: Great chance to progress towards Service Delivery Management in a dynamic setting.
- Why this job: Make a real impact by enhancing service delivery and supporting diverse clients.
- Qualifications: Experience in IT support or service delivery, with strong reporting skills.
The predicted salary is between 30000 - 35000 € per year.
Our client is looking for a Service Delivery Analyst to join a growing Managed Services function, supporting service performance, lifecycle management, reporting, and continuous improvement activity across a varied client base.
- Producing SLA/KPI reports and service performance dashboards
- Tracking technology lifecycle milestones, renewals, warranties, and support status
- Supporting service review meetings and improvement initiatives
- Maintaining accurate operational documentation and service records
- Analysing trends and identifying areas for service enhancement
- Experience within IT support, service delivery, MSP, or service management environments
- Strong reporting and data management skills
- Good working knowledge of Microsoft 365, particularly Excel
- ITIL Foundation certified (or willing to work towards it)
- Experience with ITSM platforms such as ServiceNow or Autotask
- Exposure to asset management or technology lifecycle processes
- Interest in progressing towards Service Delivery Management
This is an excellent opportunity for someone who enjoys combining operational support, reporting, service coordination, and continuous improvement within a collaborative technology environment.
Service Asset & Configuration Analyst employer: Franklin Fitch
Join a dynamic and supportive team as a Service Asset & Configuration Analyst, where your contributions will directly impact service performance and client satisfaction. Our hybrid work model allows for flexibility while being part of a vibrant community in Oxfordshire, fostering a culture of continuous improvement and professional growth. With opportunities to develop your skills in IT service management and a commitment to employee well-being, we are dedicated to creating a rewarding workplace that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Asset & Configuration Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your skills in reporting and data management can add value. We want you to shine!
✨Tip Number 3
Showcase your skills with a portfolio! If you've got examples of SLA/KPI reports or dashboards you've created, bring them along. It’s a great way to demonstrate your experience and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can sometimes give you an edge. Let’s get you that Service Delivery Analyst role!
We think you need these skills to ace Service Asset & Configuration Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT support and service delivery, and don’t forget to mention any relevant skills with Microsoft 365 and reporting tools. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how your background aligns with our needs. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Showcase Your Skills:When filling out your application, be sure to highlight your strong reporting and data management skills. If you've worked with ITSM platforms like ServiceNow or Autotask, give us the details! We’re keen on candidates who can bring their expertise to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Franklin Fitch
✨Know Your Stuff
Make sure you brush up on your knowledge of IT support and service delivery. Familiarise yourself with key concepts like SLAs, KPIs, and technology lifecycle management. Being able to speak confidently about these topics will show that you're serious about the role.
✨Show Off Your Reporting Skills
Since the job involves producing reports and dashboards, be prepared to discuss your experience with data management and reporting tools, especially Excel. Maybe even bring a sample report you've created in the past to demonstrate your skills!
✨Get Familiar with ITIL
If you’re not already ITIL Foundation certified, it’s worth mentioning your willingness to work towards it. Brush up on ITIL principles and how they apply to service delivery. This shows your commitment to professional development and understanding of best practices.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s service delivery processes or their approach to continuous improvement. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.
