At a Glance
- Tasks: Support service delivery and improve operations through data analysis and reporting.
- Company: Join a forward-thinking company with a focus on managed services.
- Benefits: Enjoy hybrid working, flexible hours, and great perks like birthday leave.
- Other info: Opportunities for learning, development, and career progression.
- Why this job: Make an impact in IT service management while developing your career.
- Qualifications: Experience in IT service support and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play a key role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data, reporting, and process improvement, while developing their career within Service Delivery.
Key Responsibilities
- Service Reporting & Performance Analysis
- Produce regular service performance reports, including SLA and KPI reporting
- Maintain service dashboards and trackers with accurate, current data
- Analyse trends, recurring issues, and service performance metrics
- Support preparation for client service review meetings and governance reporting
- Lifecycle & Asset Tracking
- Maintain lifecycle registers covering hardware, software, warranties, and renewals
- Track end-of-life and end-of-support milestones
- Proactively flag upcoming lifecycle events and renewal risks
- Ensure lifecycle data remains accurate following deployments or contract changes
- Service Improvement Support
- Track Service Improvement Plan (SIP) actions and progress updates
- Support customer satisfaction survey administration and reporting
- Compile data and evidence for service improvement reviews
- Client & Stakeholder Coordination
- Support scheduling and administration of client review meetings
- Prepare agendas, track actions, and maintain meeting documentation
- Assist with client communications and service-related administration
- Maintain accurate client records and escalation histories
- Process & Documentation
- Maintain internal service delivery documentation and process records
- Support process review activities and documentation updates
- Assist with onboarding administration for new Managed Services clients
What We’re Looking For
Essential Experience
- Experience within an IT service management, service desk, or service support environment
- Experience producing reports and maintaining data registers with high accuracy
- Exposure to managed services or client-facing IT support environments
Essential Skills
- Strong organisational and prioritisation skills
- Excellent attention to detail
- Strong written and verbal communication skills
- Good working knowledge of Microsoft 365, particularly Excel
- Ability to manage multiple tasks and meet deadlines effectively
- ITIL Foundation certified or willing to work towards certification
Desirable
- Experience with ITSM platforms such as ServiceNow, Autotask, or similar
- Exposure to asset management or technology lifecycle processes
- Experience supporting service review meetings or governance activities
- Interest in progressing into a Service Delivery Manager career path
What Success Looks Like
- Accurate and timely service reporting delivery
- Lifecycle and renewal tracking maintained with no missed milestones
- Service improvement actions tracked and updated consistently
- High-quality administrative and reporting support provided to stakeholders
- Process documentation maintained and regularly updated
Benefits
- Hybrid or remote working options
- Flexible working arrangements
- Birthday leave
- Enhanced maternity and paternity leave
- Cycle to Work scheme
- Electric vehicle scheme
- Learning and development opportunities
- Management development workshops
- Health and wellbeing initiatives
- Employee referral programme
- Extended sabbatical opportunities
- Regular team and networking events
Service Delivery Analyst in Reading employer: Franklin Fitch
Join a forward-thinking company that values detail-oriented professionals like you, offering a hybrid or remote working environment that promotes flexibility and work-life balance. With a strong focus on employee growth, we provide extensive learning and development opportunities, alongside unique benefits such as birthday leave and enhanced parental leave, ensuring you thrive both personally and professionally in your role as a Service Delivery Analyst.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their challenges and think about how your skills can help improve their service delivery. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Whether it's explaining your experience or discussing service performance metrics, being clear and concise is key. Mock interviews with friends can help you nail this down.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Analyst role. Highlight your experience in IT service management and any relevant skills, like data reporting and process improvement. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story that showcases your journey.
Show Off Your Attention to Detail:As a Service Delivery Analyst, attention to detail is key. Make sure your application is free from typos and errors. Double-check your formatting and ensure everything is clear and easy to read. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Franklin Fitch
✨Know Your Numbers
As a Service Delivery Analyst, you'll be dealing with a lot of data. Brush up on your reporting skills and be ready to discuss how you've used data to drive improvements in past roles. Bring examples of reports you've created or metrics you've tracked.
✨Master the Art of Communication
Strong communication skills are key for this role. Prepare to demonstrate how you've effectively communicated with clients and stakeholders in the past. Think about specific instances where your communication made a difference in service delivery.
✨Showcase Your Organisational Skills
This position requires excellent organisational abilities. Be ready to share how you manage multiple tasks and deadlines. Consider discussing tools or methods you use to keep everything on track, especially when it comes to maintaining accurate service documentation.
✨Be Ready for Process Improvement Talk
Service improvement is a big part of the job. Come prepared with examples of how you've identified areas for improvement in previous roles. Discuss any initiatives you've led or contributed to that enhanced service delivery or client satisfaction.
