At a Glance
- Tasks: Support service delivery and improve operations through data analysis and reporting.
- Company: Join a dynamic IT company with a focus on managed services.
- Benefits: Enjoy hybrid working, flexible hours, and great perks like birthday leave.
- Other info: Great opportunities for learning and career progression await you.
- Why this job: Kickstart your career in IT service management and make a real impact.
- Qualifications: Experience in IT support and strong organisational skills are essential.
The predicted salary is between 28000 - 35000 € per year.
We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations.
Working closely with senior service leadership, you’ll play a key role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data, reporting, and process improvement, while developing their career within Service Delivery.
Key Responsibilities- Produce regular service performance reports, including SLA and KPI reporting
- Maintain service dashboards and trackers with accurate, current data
- Analyse trends, recurring issues, and service performance metrics
- Support preparation for client service review meetings and governance reporting
- Maintain lifecycle registers covering hardware, software, warranties, and renewals
- Track end-of-life and end-of-support milestones
- Proactively flag upcoming lifecycle events and renewal risks
- Ensure lifecycle data remains accurate following deployments or contract changes
- Track Service Improvement Plan (SIP) actions and progress updates
- Support customer satisfaction survey administration and reporting
- Compile data and evidence for service improvement reviews
- Support scheduling and administration of client review meetings
- Prepare agendas, track actions, and maintain meeting documentation
- Assist with client communications and service-related administration
- Maintain accurate client records and escalation histories
- Maintain internal service delivery documentation and process records
- Support process review activities and documentation updates
- Assist with onboarding administration for new Managed Services clients
- Experience within an IT service management, service desk, or service support environment
- Experience producing reports and maintaining data registers with high accuracy
- Exposure to managed services or client-facing IT support environments
- Strong organisational and prioritisation skills
- Excellent attention to detail
- Strong written and verbal communication skills
- Good working knowledge of Microsoft 365, particularly Excel
- Ability to manage multiple tasks and meet deadlines effectively
- ITIL Foundation certified or willing to work towards certification
- Experience with ITSM platforms such as ServiceNow, Autotask, or similar
- Exposure to asset management or technology lifecycle processes
- Experience supporting service review meetings or governance activities
- Interest in progressing into a Service Delivery Manager career path
- Accurate and timely service reporting delivery
- Lifecycle and renewal tracking maintained with no missed milestones
- Service improvement actions tracked and updated consistently
- High-quality administrative and reporting support provided to stakeholders
- Process documentation maintained and regularly updated
- Hybrid or remote working options
- Flexible working arrangements
- Birthday leave
- Enhanced maternity and paternity leave
- Cycle to Work scheme
- Electric vehicle scheme
- Learning and development opportunities
- Management development workshops
- Health and wellbeing initiatives
- Employee referral programme
- Extended sabbatical opportunities
- Regular team and networking events
Junior IT Service Delivery Analyst in Reading employer: Franklin Fitch
As a Junior IT Service Delivery Analyst, you'll thrive in a dynamic and supportive environment that prioritises employee growth and well-being. With flexible working arrangements, comprehensive learning opportunities, and a culture that values collaboration and innovation, this role offers a unique chance to develop your career while contributing to meaningful service improvements. Join us in a hybrid or remote setting where your contributions are recognised and celebrated, making it an excellent place to build a rewarding career in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Service Delivery Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their services and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to service delivery and performance analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior IT Service Delivery Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior IT Service Delivery Analyst role. Highlight your experience in IT service management and any relevant skills, like data reporting and process improvement. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how your background makes you a great fit for us. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail:As a Service Delivery Analyst, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see all the other cool opportunities we have at StudySmarter!
How to prepare for a job interview at Franklin Fitch
✨Know Your Numbers
As a Junior IT Service Delivery Analyst, you'll be dealing with a lot of data. Brush up on your understanding of SLAs and KPIs before the interview. Be ready to discuss how you've used data in past roles to improve service delivery or track performance.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities. Prepare examples that demonstrate how you've managed multiple tasks or projects effectively. Think about times when you maintained accurate records or tracked progress on service improvement plans.
✨Familiarise Yourself with ITIL
Since ITIL Foundation certification is essential, make sure you understand the basics of ITIL principles. Be prepared to discuss how these principles can apply to service delivery and improvement in your previous experiences.
✨Prepare for Client Interactions
You'll be supporting client review meetings, so think about your communication skills. Prepare to share examples of how you've successfully coordinated with clients or stakeholders in the past, and how you handled any challenges that arose during those interactions.
