At a Glance
- Tasks: Lead and build a new service governance function for Managed Services.
- Company: Growing technology services organisation with a focus on innovation.
- Benefits: Competitive salary, remote work, and leadership opportunities.
- Other info: Opportunity to build a critical function and drive organisational growth.
- Why this job: Shape the future of service delivery and influence key business decisions.
- Qualifications: Strong MSP experience and proven success in service governance.
The predicted salary is between 70000 - 90000 £ per year.
We're working with a growing technology services organisation that is seeking an experienced Head of Service to build and lead a new function responsible for the commercial, contractual, and operational governance of its Managed Services portfolio. This is a senior leadership role with responsibility for ensuring services are commercially viable, operationally scalable, and consistently delivered in line with contractual commitments.
What You'll Be Doing
- Leading the governance of Managed Services contracts throughout their lifecycle.
- Acting as the key decision-maker on service viability, risk, and commercial sustainability.
- Owning service onboarding and mobilisation governance.
- Driving service improvement initiatives, margin protection, and operational excellence.
- Partnering with Sales, Presales, Finance, and Delivery teams to ensure services are designed and contracted for success.
- Building and leading a team focused on service governance, lifecycle management, and service delivery.
What We're Looking For
- Strong experience within an MSP environment (ESSENTIAL)
- Proven success in establishing or improving service governance and contract management functions.
- Deep understanding of SLAs, KPIs, contractual risk, change control, and service improvement.
- Commercially astute, confident in challenging stakeholders, and comfortable making difficult decisions.
- A strategic leader who can also operate hands-on when required.
Why Apply?
This is a chance to build a critical function from the ground up, influence business-wide decisions, and play a key role in the growth and scalability of a Managed Services organisation. Interested in learning more? Apply now or get in touch for a confidential discussion.
Head of Service in Reading employer: Franklin Fitch
Franklin Fitch is an excellent employer that values innovation and collaboration, providing a dynamic work environment for Senior Client Services Engineers. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring our team members are equipped to tackle the latest challenges in Azure and on-premises environments. Located in a vibrant area, our company promotes a culture of support and teamwork, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Head of Service role.
✨Tip Number 2
Prepare for interviews by researching the company and its Managed Services portfolio. Understand their SLAs and KPIs, and be ready to discuss how you can improve their service governance. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be prepared to share examples of how you've built and led teams in the past. Highlight your experience in driving service improvement initiatives and operational excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Service in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service. Highlight your experience in MSP environments and any successes you've had in service governance or contract management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service improvement initiatives and managed contracts successfully. Let us know what makes you tick!
Showcase Your Leadership Skills:As a senior leader, we need to see your ability to build and lead teams. In your application, mention any relevant leadership experiences and how you've influenced business decisions in the past. We’re looking for someone who can inspire others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Franklin Fitch
✨Know Your MSP Inside Out
Before the interview, dive deep into the company's Managed Services portfolio. Understand their current offerings, challenges, and successes. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making skills and strategic thinking. Think of examples from your past experience where you've successfully navigated service governance or improved contract management. Be ready to discuss the outcomes and what you learned.
✨Showcase Your Leadership Style
As a Head of Service, your leadership style is crucial. Be prepared to discuss how you build and lead teams, especially in a remote environment. Share specific examples of how you've motivated teams and driven service improvement initiatives in previous roles.
✨Understand Commercial Viability
Since this role involves ensuring services are commercially viable, brush up on your knowledge of SLAs, KPIs, and risk management. Be ready to discuss how you've previously balanced operational excellence with commercial sustainability, and how you plan to do so in this new role.
