At a Glance
- Tasks: Lead and build a new service governance function for Managed Services.
- Company: Growing technology services organisation with a focus on innovation.
- Benefits: Competitive salary, remote work, and leadership opportunities.
- Other info: Opportunity to build a team and drive operational excellence.
- Why this job: Shape the future of service delivery and influence key business decisions.
- Qualifications: Strong MSP experience and proven success in service governance.
The predicted salary is between 70000 - 90000 £ per year.
We're working with a growing technology services organisation that is seeking an experienced Head of Service to build and lead a new function responsible for the commercial, contractual, and operational governance of its Managed Services portfolio. This is a senior leadership role with responsibility for ensuring services are commercially viable, operationally scalable, and consistently delivered in line with contractual commitments.
What You'll Be Doing
- Leading the governance of Managed Services contracts throughout their lifecycle.
- Acting as the key decision-maker on service viability, risk, and commercial sustainability.
- Owning service onboarding and mobilisation governance.
- Driving service improvement initiatives, margin protection, and operational excellence.
- Partnering with Sales, Presales, Finance, and Delivery teams to ensure services are designed and contracted for success.
- Building and leading a team focused on service governance, lifecycle management, and service delivery.
What We're Looking For
- Strong experience within an MSP environment (ESSENTIAL).
- Proven success in establishing or improving service governance and contract management functions.
- Deep understanding of SLAs, KPIs, contractual risk, change control, and service improvement.
- Commercially astute, confident in challenging stakeholders, and comfortable making difficult decisions.
- A strategic leader who can also operate hands-on when required.
Why Apply?
This is a chance to build a critical function from the ground up, influence business-wide decisions, and play a key role in the growth and scalability of a Managed Services organisation. Interested in learning more? Apply now or get in touch for a confidential discussion.
Head of Service in Portsmouth employer: Franklin Fitch
Join a dynamic technology services organisation that values innovation and leadership, offering a remote working environment that promotes flexibility and work-life balance. As the Head of Service, you will have the opportunity to shape a new function, drive service excellence, and lead a dedicated team while benefiting from a culture that prioritises professional growth and collaboration. With competitive remuneration and a focus on operational scalability, this role is perfect for those looking to make a significant impact in a thriving Managed Services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its Managed Services portfolio. Understand their SLAs and KPIs, and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s not just interested but genuinely invested.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built teams and improved service governance in previous roles. Highlighting your strategic thinking and hands-on approach will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Service in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service. Highlight your experience in MSP environments and any successes you've had in service governance or contract management. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service improvement initiatives or managed contracts successfully. Let us see your passion for the position!
Showcase Your Leadership Skills:As a senior leadership role, we’re keen to see your leadership style. Include examples of how you've built and led teams, especially in service governance or delivery. We want to know how you inspire others and drive operational excellence!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Franklin Fitch
✨Know Your MSP Inside Out
Before the interview, make sure you thoroughly research the company’s Managed Services portfolio. Understand their current offerings, any recent changes, and how they position themselves in the market. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Governance Experience
Prepare specific examples of how you've successfully established or improved service governance and contract management functions in previous roles. Be ready to discuss the challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and strategic thinking.
✨Demonstrate Commercial Acumen
Since this role requires a strong commercial focus, think of instances where you’ve made decisions that positively impacted profitability or service viability. Highlight your understanding of SLAs, KPIs, and how you’ve managed contractual risks in the past.
✨Be Ready to Lead and Collaborate
This position involves building and leading a team, so be prepared to discuss your leadership style and how you foster collaboration across departments. Share examples of how you’ve partnered with Sales, Finance, and Delivery teams to ensure successful service design and delivery.
