Do you have hands-on HaloITSM experience and enjoy helping customers improve their service management?
We’re looking for a Halo ITSM Consultant to deliver customer projects from initial requirements through to implementation and ongoing improvement.
The role
- Run discovery workshops and turn customer requirements into practical solutions.
- Configure workflows, service catalogues, SLAs, permissions, automation and dashboards.
- Support integrations with other systems and the migration of customer data.
- Guide customers through testing, go-live and handover.
- Deliver training and identify ways to improve platform adoption and performance.
- Work alongside project managers and technical teams to keep delivery on track.
What you’ll bring
- Experience implementing, configuring or supporting HaloITSM.
- A good understanding of ITIL and service management processes.
- Confidence gathering requirements and advising customer stakeholders.
- Practical knowledge of automation, reporting and integrations.
- Strong communication, organisation and problem-solving skills.
HaloITSM and ITIL certifications would be advantageous.
This is an opportunity to combine technical delivery with customer consultancy and take ownership across the project lifecycle.
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ITSM Consultant (Halo) in Oxford employer: Franklin Fitch
As a Service Coordinator at our dynamic MSP, you'll thrive in a collaborative and supportive work culture that values innovation and proactive problem-solving. We offer competitive salaries, hybrid working options, and ample opportunities for professional growth, allowing you to expand your role and engage in exciting operational projects. Join us in a vibrant location where your contributions will be recognised and rewarded, making a meaningful impact on our business and customers alike.
