Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage desktop systems in a dynamic office environment.
- Company: Join a vibrant team in London, dedicated to delivering exceptional tech support.
- Benefits: Enjoy a collaborative culture with opportunities for professional growth and development.
- Why this job: Be part of a close-knit team that values initiative and offers a chance to make an impact.
- Qualifications: 2-5 years of IT support experience with a solid grasp of Windows 11 and Microsoft 365.
- Other info: This role is fully onsite, perfect for those who thrive in a hands-on environment.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Desktop Support Engineer to join our team in a fully onsite capacity at our London office. This is a hands-on role suited to an enthusiastic and driven individual with 2 to 5 years of experience in IT support. You’ll be part of a close-knit team supporting all areas of the business, ensuring a high level of technical support and seamless user experience. You’ll demonstrate strong interpersonal skills, remain calm under pressure, and thrive in a dynamic environment that values initiative, flexibility, and professionalism.
Key Responsibilities:
- Provide responsive and high-quality IT support to users via the internal Helpdesk.
- Deliver IT inductions to new joiners as part of the onboarding programme.
- Maintain and upgrade systems, improving processes and identifying root causes of technical issues.
- Manage and support desktops, mobile devices, telecoms, and security systems.
- Collaborate with and support third-party vendors and service providers.
- Document system configurations, processes, and service records accurately.
- Contribute to the smooth daily running of the office environment.
What We’re Looking For:
- Solid understanding of Windows 11 configuration and security best practices.
- Experience with Microsoft 365 apps and services (Teams, Exchange Online, SharePoint, OneDrive).
- Exposure to Intune, Defender, Autopilot.
Onsite Desktop Support Engineer employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11 and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've successfully supported users in previous roles. This will demonstrate your ability to remain calm under pressure and provide high-quality support, which is crucial for this position.
✨Tip Number 3
Research our company culture and values to understand what we prioritise in our team. Tailoring your conversation to reflect our emphasis on initiative, flexibility, and professionalism can help you stand out during the interview process.
✨Tip Number 4
Prepare to discuss your experience with system maintenance and upgrades. Be ready to share specific examples of how you've identified and resolved technical issues, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Onsite Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 11 and Microsoft 365. Use specific examples to demonstrate your skills in providing high-quality technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interpersonal skills and ability to thrive under pressure, as these are key attributes they are looking for.
Highlight Relevant Experience: In your application, emphasise any hands-on experience you have with desktop support, system upgrades, and user training. This will show that you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this position.
How to prepare for a job interview at Franklin Fitch
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11 and Microsoft 365 apps. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on expertise.
✨Demonstrate Interpersonal Skills
Since this role involves supporting users directly, it's crucial to show your strong interpersonal skills. Practice answering questions about how you've handled difficult situations or provided excellent customer service in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you identified root causes of technical issues and improved processes, as this aligns with the responsibilities of the role.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Be ready to discuss how your initiative and flexibility align with their dynamic environment, showing that you're a good fit for the team.
