At a Glance
- Tasks: Provide advanced troubleshooting for complex networking issues and support Cisco environments.
- Company: Award-winning tech consultancy and Cisco Gold Partner with a strong customer focus.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for technical mentoring and career growth.
- Why this job: Join a growing team and make a real impact in enterprise networking solutions.
- Qualifications: CCIE certification or equivalent experience in 3rd Line Support roles.
The predicted salary is between 45000 - 55000 £ per year.
About the Opportunity
Our client is a well-established, award-winning technology consultancy and Cisco Gold Partner, delivering complex networking, collaboration, and security solutions across enterprise environments. They specialise in supporting mission-critical infrastructure for a broad range of organisations and are recognised for their strong technical capability and customer-focused approach.
The Role
We’re looking for a skilled 3rd Line Support Engineer to join a growing technical support team. The role is heavily focused on Cisco enterprise networking and would suit someone with strong experience across wireless networking, Cisco ISE, and Cisco DNA Centre/Catalyst Centre within software-defined networking environments. You’ll act as a senior escalation point for complex technical issues, supporting both internal teams and external customers across critical networking infrastructure.
Responsibilities
- Handle escalated issues from 1st and 2nd line support teams, providing advanced troubleshooting and resolution.
- Support and maintain Cisco enterprise networking environments, including wireless and ISE technologies.
- Manage and troubleshoot Cisco DNA Centre/Catalyst Centre software-defined networking environments.
- Work closely with stakeholders to identify and resolve complex technical issues.
- Respond to critical incidents and technical outages to minimise downtime.
- Provide technical mentoring and guidance to junior engineers.
- Maintain accurate technical documentation and knowledge articles.
- Stay up to date with developments in Cisco networking and software-defined technologies.
Requirements
- Ideally CCIE level certification or equivalent hands-on experience.
- Proven experience in a 3rd Line Support or senior networking support role.
- Strong knowledge of Cisco enterprise networking technologies.
- Extensive experience with wireless networking and Cisco ISE.
- Experience supporting Cisco DNA Centre/Catalyst Centre environments.
- Strong troubleshooting and analytical skills.
- Excellent communication and stakeholder management skills.
- Comfortable working within fast-paced technical environments.
- Familiarity with ITIL and ITSM best practices.
- Experience 3+ years in a similar senior support or infrastructure role.
- Experience resolving complex enterprise networking issues.
- Previous experience within Cisco-focused environments.
3rd line Support Engineer in Nottingham employer: Franklin Fitch
Join a dynamic and award-winning technology consultancy that values innovation and technical excellence. As a 3rd Line Support Engineer, you'll thrive in a collaborative work culture that prioritises employee growth through continuous learning and mentorship opportunities. Located in a vibrant tech hub, our company offers competitive benefits and the chance to work on cutting-edge Cisco networking solutions, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd line Support Engineer in Nottingham
✨Tip Number 1
Network like a pro! Attend tech meetups, webinars, or industry events where you can connect with other professionals. Don’t be shy—introduce yourself and chat about your experience with Cisco technologies. You never know who might have a lead on that perfect 3rd Line Support Engineer role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects related to Cisco networking. This not only sharpens your skills but also gives you something tangible to discuss in interviews. Plus, it shows potential employers that you’re proactive and passionate about your field.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your troubleshooting techniques and be ready to demonstrate your knowledge of Cisco ISE and DNA Centre. Practise explaining complex concepts clearly—this will impress interviewers and show them you can communicate effectively with both techies and non-techies.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Tailor your application to highlight your experience with Cisco enterprise networking and your problem-solving abilities. Let’s get you that dream job together!
We think you need these skills to ace 3rd line Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Cisco enterprise networking and any relevant certifications. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 3rd Line Support Engineer role. Share specific examples of how you've tackled complex technical issues in the past.
Show Off Your Technical Skills:When filling out your application, be sure to mention your hands-on experience with Cisco ISE, DNA Centre, and wireless networking. We love seeing candidates who can demonstrate their technical know-how!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Franklin Fitch
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco enterprise networking, especially around wireless networking, Cisco ISE, and DNA Centre. Be ready to discuss specific scenarios where you've successfully resolved complex issues using these technologies.
✨Showcase Your Troubleshooting Skills
Prepare to walk through your troubleshooting process for past incidents. Use the STAR method (Situation, Task, Action, Result) to clearly explain how you handled escalated issues and what the outcomes were. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Like a Pro
Since this role involves stakeholder management, practice explaining technical concepts in simple terms. Think about how you would communicate with both technical and non-technical audiences. Good communication can set you apart from other candidates.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in Cisco networking and software-defined technologies. Being able to discuss recent advancements or trends during your interview shows that you're proactive and genuinely interested in the field.
