At a Glance
- Tasks: Troubleshoot network issues and provide top-notch customer support remotely.
- Company: Leading managed services provider with a focus on teamwork and innovation.
- Benefits: Remote work, ongoing training, clear career progression, and on-call allowance.
- Other info: Ideal for candidates in the North West with opportunities for growth.
- Why this job: Join a dynamic team and enhance your networking skills while making a real impact.
- Qualifications: Experience in technical support and a solid understanding of networking fundamentals.
The predicted salary is between 45000 - 50000 £ per year.
A leading managed services provider is looking for a Network Support Analyst to join its growing support team.
This is an excellent opportunity for someone with a strong networking foundation who enjoys troubleshooting technical issues and delivering excellent customer service.
This is a predominantly remote role, with occasional travel to customer sites across the Manchester and Liverpool area, making it ideal for candidates based in the North West .
What you'll be doi ng Act as the first point of contact for technical incidents and service request s.
Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are me t.
Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Suppor t.
Monitor customer environments using network monitoring tools and respond proactively to alert s.
Perform routine maintenance, updates and health checks across managed environment s.
Maintain clear technical documentation, knowledge articles and ticket record s.
Follow security best practices and identify potential risks or compliance issue s.
What we're looking for Previous experience in a 1st Line Support, Service Desk or Technical Support ro le.
Good understanding of networking fundamentals including routing, switching, TCP/IP and connectivity troubleshooti ng.
Experience using ITSM/ticketing systems in an SLA-driven environme nt.
Strong customer service and communication skil ls.
A networking certification such as Cisco CCNA, Comp TIA Network+ or Juniper JNCIA, or currently working towards o ne.
Desir able ITIL Foundat ion.
Experience within a Managed Service Provider (MSP) environm ent.
Exposure to Cisco, Juniper, Fortinet or Palo Alto technolog ies.
Experience with network monitoring and alerting to ols.
What's on offer On-call allow ance.
Remote working with occasional customer site vi sits.
Ongoing training and certification sup port.
Clear career progression into 2nd Line Network Sup port.
