At a Glance
- Tasks: Be the go-to person for troubleshooting network issues and providing top-notch customer support.
- Company: Join a leading managed services provider with a focus on teamwork and innovation.
- Benefits: Enjoy remote work, ongoing training, and clear career progression opportunities.
- Other info: Ideal for North West candidates, with occasional travel to customer sites.
- Why this job: Make a real difference by solving technical problems and helping customers thrive.
- Qualifications: Experience in 1st Line Support and a solid understanding of networking fundamentals.
The predicted salary is between 45000 - 50000 £ per year.
A leading managed services provider is looking for a Network Support Analyst to join its growing support team. This is an excellent opportunity for someone with a strong networking foundation who enjoys troubleshooting technical issues and delivering excellent customer service.
This is a predominantly remote role, with occasional travel to customer sites across the Manchester and Liverpool area, making it ideal for candidates based in the North West.
- Act as the first point of contact for technical incidents and service requests.
- Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Support.
- Monitor customer environments using network monitoring tools and respond proactively to alerts.
- Follow security best practices and identify potential risks or compliance issues.
Previous experience in a 1st Line Support, Service Desk or Technical Support role.
Good understanding of networking fundamentals including routing, switching, TCP/IP and connectivity troubleshooting.
A networking certification such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA, or currently working towards one.
Experience with network monitoring and alerting tools.
Remote working with occasional customer site visits.
Ongoing training and certification support.
Clear career progression into 2nd Line Network Support.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Franklin Fitch values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Franklin Fitch might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Franklin Fitch!
✨Direct Apply to Franklin Fitch
Let's not forget to apply directly through the Franklin Fitch website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Support Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Franklin Fitch.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Franklin Fitch. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Franklin Fitch
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
