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- Tasks: Lead a dynamic team to deliver top-notch desktop support and improve user experience.
- Company: Join a fast-paced organisation focused on technology and exceptional service.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on innovation and service improvement.
- Why this job: Make a real impact by enhancing technology services and leading a high-performing team.
- Qualifications: Strong leadership skills and a solid background in technical support.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for a Desktop Support Team Lead to join a growing, fast-paced organisation operating within a highly professional and regulated environment.
Our client is looking for a hands-on technology leader who is passionate about delivering exceptional user support, driving service improvement, and building high-performing teams across multiple locations.
You’ll lead a geographically distributed Technology Support function, overseeing day-to-day IT support operations while championing a proactive, customer-first culture. Acting as both a people leader and senior technical escalation point, you’ll play a key role in improving user experience, modernising support practices, and ensuring technology services remain efficient, reliable, and business-focused.
- Leading and developing a multi-site support team
- Managing incidents, requests, escalations, and service delivery performance
- Driving proactive support, automation, monitoring, and self-service initiatives
- Supporting remote and hybrid users with a seamless technology experience
- Contributing to service improvements, governance, and operational resilience
- Supporting onboarding/offboarding and wider technology projects
- Monitoring KPIs, SLAs, and continuous improvement initiatives
You’ll bring strong leadership capability alongside a solid technical support background, ideally gained within a regulated or fast-moving business environment.
- End-user technology and support operations
- Incident, problem, and change management
- ITSM platforms and support best practices
- Automation, monitoring, and modern support tooling
- Stakeholder management and customer experience improvement
- Hybrid workplace support and cloud-based environments
Team Leader - Desktop Support in London employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Desktop Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've improved user experience or led a team. We want to see that passion for technology and support!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents directly to us. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions that test your problem-solving skills. Think about how you would handle incidents or improve service delivery, and don’t forget to highlight your leadership style!
We think you need these skills to ace Team Leader - Desktop Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your leadership experience and any technical support background you have, especially in regulated environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering exceptional user support. Share specific examples of how you've driven service improvements or built high-performing teams in the past.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with ITSM platforms, incident management, and automation tools. We want to see how your technical expertise can contribute to our proactive, customer-first culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop support. Be ready to discuss incident management, problem-solving techniques, and the latest ITSM platforms. Showing that you’re well-versed in these areas will demonstrate your capability as a hands-on technology leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved service delivery or enhanced user experience. This will help illustrate your ability to manage a geographically distributed team effectively.
✨Emphasise Customer-Centric Mindset
Since the role focuses on a customer-first culture, be ready to share how you've driven proactive support and improved customer experiences. Discuss any initiatives you've implemented that prioritised user satisfaction and streamlined support processes.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling escalations or managing incidents. Practise your responses to these scenarios, focusing on your decision-making process and how you would ensure operational resilience in a fast-paced environment.