At a Glance
- Tasks: Manage service delivery and build strong customer relationships in cybersecurity.
- Company: Fast-growing network and cybersecurity services provider with a supportive culture.
- Benefits: Competitive salary, car allowance, bonus, and comprehensive benefits.
- Other info: Flexible working with regular customer visits and mentorship from experienced professionals.
- Why this job: Join a team that values genuine partnerships and offers clear development opportunities.
- Qualifications: Experience in service delivery management and understanding of cybersecurity concepts.
The predicted salary is between 42750 - 52250 £ per year.
Hybrid – London and UK customer sites
We’re working with a fast-growing network and cybersecurity services provider seeking an experienced Service Delivery Manager to join its managed services team.
This is a genuinely end-to-end position combining service transition with ongoing service delivery.
You’ll onboard new customers and services, establish the correct processes and documentation, and then retain ownership of the customer relationship.
This creates greater accountability and allows you to build long-term partnerships with your customers.
Cybersecurity or SOC experience is the priority.
You won’t need to be a deeply technical security specialist, but you should understand concepts such as SIEM, EDR and XDR and be comfortable working alongside SOC analysts and technical teams.
The role
- Own the service transition and onboarding of new customers and services
- Manage the ongoing delivery of contracted services, SLAs and KPIs
- Lead quarterly service reviews with customers and internal stakeholders
- Oversee Major Incident, Change and Problem Management processes
- Manage escalations calmly and ensure positive customer outcomes
- Produce and continually improve service reports and documentation
- Maintain service handbooks, introduction plans and customer-specific processes
- Identify service improvement opportunities and take ownership of delivery
- Work closely with technical teams, vendors, sales and account management
- Identify opportunities to expand managed services within existing customers
- What we’re looking for
- Experience in Service Delivery Management within a cybersecurity, SOC or managed services environment
- A practical understanding of cybersecurity terminology and services, ideally including SIEM, EDR or XDR
- Strong customer, stakeholder and relationship-management skills
- Confidence presenting in both informal customer meetings and formal boardroom environments
- Experience managing service reviews, SLAs, KPIs and escalations
- Knowledge of ITIL service-management processes
- Strong organisation, reporting and documentation skills
- A positive, resilient and proactive approach
- A full UK driving licence and willingness to visit customer sites
- Experience within penetration testing, security consulting, SASE or wider network and security managed services would also be valuable.
The position involves regular customer visits, particularly across London and the surrounding areas.
There is flexibility around home working, although occasional attendance at the company’s UK office will be required.
Why apply?
You’ll join a supportive, low-attrition business known for building genuine partnerships with its customers.
You’ll be mentored by an experienced cybersecurity Service Delivery Manager and have clear opportunities for further development as the team continues to grow.
The company offers a competitive package including a car allowance, bonus and comprehensive benefits.
Service Delivery Manager – Cybersecurity / SOC in London employer: Franklin Fitch
Franklin Fitch is an excellent employer that values innovation and collaboration, providing a dynamic work environment for Senior Client Services Engineers. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring our team members are equipped to tackle the latest challenges in Azure and on-premises environments. Located in a vibrant area, our company promotes a culture of support and teamwork, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Cybersecurity / SOC in London
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Franklin Fitch, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Franklin Fitch
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Franklin Fitch. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Service Delivery Manager – Cybersecurity / SOC in London
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Franklin Fitch insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Franklin Fitch that you’re committed to staying ahead in the game.
How to prepare for a job interview at Franklin Fitch
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Franklin Fitch to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Franklin Fitch.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
