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- Tasks: Provide top-notch IT support at thrilling motorsport events and ensure seamless operations.
- Company: Join a prestigious tech team in the fast-paced world of motorsport.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Combine your passion for technology and motorsport while making a real impact.
- Qualifications: ITIL Foundation certification and strong customer service skills required.
- Other info: Exciting career path with a chance to work trackside during race days.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about motorsport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast-paced, high-pressure environments and excels in delivering top-tier customer service.
Why This Role?
Step into a unique role that combines cutting-edge technology with the excitement of motorsport. You will provide critical infrastructure and network support in a high-performance setting, ensuring smooth operations both trackside and off.
Key Responsibilities:
- Operational Support: Deliver 1st class IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during race seasons.
- Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service.
- Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure race days and testing.
- Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines.
- Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security.
What You’ll Need:
- Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial.
- Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service.
- ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management.
- Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed.
- Flexibility: Willingness to provide out-of-hours support, including on-site trackside and race team assistance, on a rota basis.
Qualifications & Desired Skills:
- ITIL Foundation Certification
- Degree or equivalent experience
- Strong communication skills in English (written and spoken)
- Microsoft Certifications
- Interest in motorsports
Key Attributes:
- Adaptable to a high-pressure, ever-changing environment.
- Customer-Focused with a dedication to delivering exceptional service.
- Approachable and a strong communicator within team environments.
If you are an IT professional with a passion for motorsport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You will play a key role in supporting trackside teams and driving IT service excellence. Apply now to be part of an exciting journey!
This is a yearly fixed term contract that renews every January.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Motor Vehicle Manufacturing and IT Services and IT Consulting
IT Trackside Support Engineer in London employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trackside Support Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the motorsport and IT industries. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for motorsport! When you get the chance to chat with recruiters or during interviews, let your enthusiasm shine through. Share any relevant experiences or projects that highlight your love for both IT and racing.
✨Tip Number 3
Prepare for those high-pressure scenarios! Since this role is all about delivering top-notch support during race days, practice answering situational questions. Think about how you’d handle tech issues on the fly and be ready to share examples from your past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to find you!
We think you need these skills to ace IT Trackside Support Engineer in London
Some tips for your application 🫡
Show Your Passion for Motorsport: When you're writing your application, let your love for motorsport shine through! We want to see how your enthusiasm for the sport aligns with your IT skills. Share any relevant experiences or projects that highlight this passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your technical expertise in areas like Windows 10/11 and networking, and don’t forget to mention your ITIL certification. We’re looking for specifics that show you’re the perfect fit!
Emphasise Customer Service Skills: Since this role is all about delivering top-notch customer service, be sure to showcase your experience in this area. Talk about times when you’ve gone above and beyond to help a customer or team member, as we value a strong customer-centric attitude.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Don’t miss out on this exciting opportunity—get your application in today!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows 10/11, Microsoft Office/365, and networking basics like TCP/IP and DNS. Be ready to discuss how you've used these technologies in past roles, as this will show your expertise and confidence.
✨Show Your Passion for Motorsport
Since this role is all about combining IT with motorsport, don’t hesitate to share your enthusiasm for the industry. Talk about any relevant experiences or events you've attended, and how they fuel your passion for technology in a high-pressure environment.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight situations where you managed expectations or resolved issues under pressure, as this aligns perfectly with the job's focus on service excellence.
✨Be Ready for Team Dynamics
This role requires collaboration with a small team, so be prepared to discuss how you work well with others. Share examples of how you've built positive relationships in past jobs and how you can contribute to a supportive team environment.
