At a Glance
- Tasks: Provide onsite and remote technical support, solving issues for clients and collaborating with the team.
- Company: Fast-growing tech services provider known for excellence in customer service and technical solutions.
- Benefits: Clear career progression, exposure to cutting-edge technologies, and a collaborative work environment.
- Other info: Opportunity to work with a broad technology stack and enhance your technical knowledge.
- Why this job: Join a dynamic team and make a real impact while working on complex projects.
- Qualifications: 2+ years in 2nd Line support, experience as a field engineer, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a fast-growing technology services provider delivering cloud, infrastructure, cybersecurity and managed IT solutions to a portfolio of highly demanding professional services and financial organisations. With a strong reputation for technical excellence and customer service, they offer employees the opportunity to work on complex projects, cutting-edge technologies and business-critical environments. The company continues to invest heavily in its people, providing clear career progression, exposure to a broad technology stack and the chance to make a genuine impact within a collaborative and ambitious team.
We are looking for a Service Desk Field Engineer based within easy reach of London who has experience supporting end-user devices, infrastructure, and cloud-based technologies. You will enjoy solving technical issues, working directly with customers, and collaborating with colleagues to share knowledge and improve service delivery. The position involves a combination of onsite customer visits and remote support responsibilities. When not attending client locations, you will work alongside the wider support team to assist with service desk operations.
- Previous experience working in either an IT Solution Provider or MSP environment.
- Excellent client service skills, experience in taking calls professionally, dealing with time critical issues efficiently as well as being enthusiastic about expanding your technical knowledge.
- A minimum of 2 years' experience providing 2nd Line technical support.
- At least 12 months' experience working as a field engineer.
- Good understanding of Azure, Microsoft Office, Windows Server, Virtual environments, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
- Experience supporting Microsoft 365 and cloud-based collaboration platforms.
- Understanding of backup solutions, disaster recovery processes and cloud-based data protection services.
- Strong troubleshooting skills across desktop hardware and software platforms.
- Strong attention to detail and commitment to delivering a high standard of service.
- Provide onsite technical support to customers across various locations as required.
- Represent the organisation professionally and contribute to a positive customer experience.
- Ensure all support activities are accurately documented and maintained within service management systems.
- Deliver remote support via telephone, email and remote access tools when not attending customer sites.
- Collaborate with colleagues to share expertise and improve support capabilities across the team.
IT Service Desk Field Engineer in London employer: Franklin Fitch
As a fast-growing technology services provider, our client offers an exceptional work environment for IT Service Desk Field Engineers, particularly those based near London. With a strong focus on employee development, you will have access to clear career progression, exposure to cutting-edge technologies, and the opportunity to make a meaningful impact within a collaborative team. The company prides itself on its commitment to technical excellence and customer service, ensuring that employees are well-supported in their roles while enjoying a dynamic and ambitious work culture.
