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- Tasks: Lead a dynamic team to deliver top-notch IT support and drive service improvements.
- Company: Join a fast-paced organisation in a professional and regulated environment.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for career growth.
- Other info: Work in a hybrid environment with a focus on innovation and efficiency.
- Why this job: Make a real impact by enhancing user experience and modernising support practices.
- Qualifications: Strong leadership skills and a solid background in technical support.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for a Desktop Support Team Lead to join a growing, fast-paced organisation operating within a highly professional and regulated environment.
Our client is looking for a hands-on technology leader who is passionate about delivering exceptional user support, driving service improvement, and building high-performing teams across multiple locations.
You’ll lead a geographically distributed Technology Support function, overseeing day-to-day IT support operations while championing a proactive, customer-first culture. Acting as both a people leader and senior technical escalation point, you’ll play a key role in improving user experience, modernising support practices, and ensuring technology services remain efficient, reliable, and business-focused.
- Leading and developing a multi-site support team
- Managing incidents, requests, escalations, and service delivery performance
- Driving proactive support, automation, monitoring, and self-service initiatives
- Supporting remote and hybrid users with a seamless technology experience
- Contributing to service improvements, governance, and operational resilience
- Supporting onboarding/offboarding and wider technology projects
- Monitoring KPIs, SLAs, and continuous improvement initiatives
You’ll bring strong leadership capability alongside a solid technical support background, ideally gained within a regulated or fast-moving business environment.
- End-user technology and support operations
- Incident, problem, and change management
- ITSM platforms and support best practices
- Automation, monitoring, and modern support tooling
- Stakeholder management and customer experience improvement
- Hybrid workplace support and cloud-based environments
Desktop Support Team Lead in London employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support or leadership roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've improved user experience or led a team. We want to see your passion for technology and support!
✨Tip Number 3
Don’t forget to follow up! After any interaction with a potential employer, drop them a quick email thanking them for their time. It shows you're genuinely interested and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re keen on joining our awesome team. Let’s get you that Desktop Support Team Lead position!
We think you need these skills to ace Desktop Support Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desktop Support Team Lead role. Highlight your leadership experience and technical support background, especially in regulated environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering exceptional user support. Share specific examples of how you've driven service improvements or built high-performing teams in the past.
Showcase Your Technical Skills: Don’t forget to mention your expertise in ITSM platforms, incident management, and modern support tooling. We want to see how your technical knowledge can contribute to our proactive, customer-first culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around end-user technology and support operations. Be ready to discuss specific tools and platforms you've used, as well as any experience with ITSM platforms and automation techniques.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've successfully led a team, managed incidents, or improved service delivery. This will demonstrate your ability to lead a geographically distributed team effectively.
✨Emphasise Customer Experience
Since the role focuses on a customer-first culture, be prepared to discuss how you've driven improvements in user experience. Share specific instances where you've implemented proactive support or self-service initiatives that benefited users.
✨Understand the Business Environment
Familiarise yourself with the challenges of working in a regulated or fast-paced environment. Be ready to talk about how you've navigated these challenges in the past and how you can contribute to operational resilience and continuous improvement in this new role.