Franklin Fitch is partnering with a growing MSP to appoint a Service Desk Team Leader to guide a team of Modern Workplace Engineers, shaping service delivery and development paths.
You will own workloads, monitor SLAs and escalate issues while maintaining exceptional customer experience, building strong relationships with clients and internal stakeholders, and driving continuous improvement across the service desk.
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Service Desk Team Lead — Modern Workplace & Mentorship in Liverpool employer: Franklin Fitch
As a Service Coordinator at our dynamic MSP, you'll thrive in a collaborative and supportive work culture that values innovation and proactive problem-solving. We offer competitive salaries, hybrid working options, and ample opportunities for professional growth, allowing you to expand your role and engage in exciting operational projects. Join us in a vibrant location where your contributions will be recognised and rewarded, making a meaningful impact on our business and customers alike.
