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- Tasks: Provide top-notch IT support at thrilling motorsport events and ensure seamless operations.
- Company: Join a prestigious client in the fast-paced world of motorsport technology.
- Benefits: Competitive pay, dynamic work environment, and opportunities for professional growth.
- Why this job: Combine your passion for IT and motorsport while making a real impact on race days.
- Qualifications: ITIL Foundation certification and strong communication skills required.
- Other info: Exciting opportunity with a yearly fixed-term contract and potential for renewal.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you passionate about motorsport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast‑paced, high‑pressure environments and excels in delivering top‑tier customer service.
Why This Role? Step into a unique role that combines cutting‑edge technology with the excitement of motorsport. You'll provide critical infrastructure and network support in a high‑performance setting, ensuring smooth operations both trackside and off.
Key Responsibilities- Operational Support: Deliver 1st class IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during race seasons.
- Collaboration: Work closely with a small, specialised team to support key stakeholders and maintain exceptional IT service.
- Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high‑pressure race days and testing.
- Service Excellence: Prioritise tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines.
- Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security.
- Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial.
- Customer Service Focus: A strong, customer‑centric attitude with the ability to consistently deliver excellent service.
- ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management.
- Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed.
- Flexibility: Willingness to provide out‑of‑hours support, including on‑site trackside and race team assistance, on a rota basis.
- Required: ITIL Foundation Certification
- Degree or equivalent experience
- Strong communication skills in English (written and spoken)
- Microsoft Certifications
- Interest in motorsports
- Adaptable to a high‑pressure, ever‑changing environment.
- Customer‑Focused with a dedication to delivering exceptional service.
- Approachable and a strong communicator within team environments.
If you're an IT professional with a passion for motorsport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You'll play a key role in supporting trackside teams and driving IT service excellence. Apply now to be part of an exciting journey!
This is a yearly fixed‑term contract that renews every January.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Motor Vehicle Manufacturing and IT Services and IT Consulting
IT Trackside Support Engineer employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trackside Support Engineer
✨Tip Number 1
Get to know the company and its culture before your interview. Research their recent projects, especially in motorsport, and think about how your skills can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your technical skills and be ready to showcase them during the interview. You might be asked to solve real-time problems or discuss your experience with specific technologies like Windows 10/11 or networking. Brush up on those areas to impress the interviewers!
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company and potentially lead to a referral, which can significantly boost your chances.
✨Tip Number 4
When you apply, make sure to do it through our website. It not only shows your commitment but also ensures your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Trackside Support Engineer
Some tips for your application 🫡
Show Your Passion: Let your love for motorsport and technology shine through in your application. We want to see how your interests align with the role, so don’t hold back on sharing your enthusiasm!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for specific IT expertise, so customise your application to showcase your strengths in areas like Windows, networking, and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Keep it concise but impactful, and make sure to mention any relevant certifications like ITIL that you possess.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows 10/11, Microsoft Office/365, and networking basics like TCP/IP and DNS. Be ready to discuss how you've used these technologies in past roles, as this will show your expertise and confidence.
✨Show Your Passion for Motorsport
Since this role is all about combining IT with motorsport, don’t shy away from expressing your enthusiasm for the industry. Share any relevant experiences or projects that highlight your love for motorsport and how it drives your work ethic.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in high-pressure situations. This could be during a busy race day or while troubleshooting urgent IT issues. Highlight your ability to manage expectations and prioritise tasks effectively.
✨Be a Team Player
Emphasise your collaborative spirit by discussing how you've worked within teams to achieve common goals. Mention any experiences where you’ve supported colleagues or built positive relationships, as this role requires strong teamwork in a dynamic environment.
