At a Glance
- Tasks: Lead and develop a high-performing internal sales team in a fast-paced tech environment.
- Company: Join a leading UK cyber security specialist recognised for operational excellence.
- Benefits: Enjoy 25 days leave, health insurance, pension plan, and international incentive trips.
- Other info: Dynamic role with opportunities for ongoing learning and company-wide recognition.
- Why this job: Make a real impact in cyber security while growing your career in a supportive culture.
- Qualifications: 4+ years in sales support, strong leadership, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
A leading UK cyber security specialist is seeking an experienced and driven Sales Support Manager / Internal Sales Manager to oversee and develop its internal sales function, helping to drive operational excellence, customer satisfaction, and revenue growth. This organisation is recognised as one of the UK's most established cyber security partners and an NCSC Assured Service Provider, supporting over 1,000 organisations across the UK.
Working with some of the most advanced security vendors in the market, they help businesses strengthen their cyber resilience, reduce risk, and align security strategies with business objectives. This opportunity would suit an experienced sales support professional or team leader looking to take ownership of a high-performing internal sales function within a fast-paced technology environment.
The Role
The Internal Sales Team Lead will be responsible for leading and developing the internal sales team while supporting Account Managers and ensuring the smooth delivery of customer and partner engagements. Working closely with Sales, Customer Success, Professional Services, and Vendor Partners, you will play a key role in maintaining high service standards, improving operational efficiency, and supporting business growth.
Key Responsibilities
- Leadership & Team Development
- Lead, mentor, and support the Internal Sales team to achieve high performance
- Manage workloads, priorities, and day-to-day operational activities
- Support the onboarding and development of new team members
- Foster a positive and collaborative team culture
- Sales Operations & Support
- Work closely with Account Managers to ensure accurate quotation creation and efficient order processing
- Oversee administrative and operational support across the sales function
- Monitor CRM accuracy and ensure compliance with internal sales processes
- Produce regular reports on team activity, pipeline support, and operational performance
- Identify and implement process improvements to enhance efficiency and scalability
- Customer & Partner Engagement
- Support the successful delivery of customer solutions, ensuring value realisation and risk reduction
- Assist in maintaining high levels of customer satisfaction through proactive account support and service reviews
- Collaborate with Account Managers on account strategies and growth opportunities
- Support contract renewals and identify upsell and cross-sell opportunities
- Build and maintain strong relationships with vendor and partner communities
- Manage deal registrations, pricing requests, and business justifications with technology vendors
- Performance & Business Growth
- Ensure operational KPIs and revenue support targets are achieved
- Support seamless transitions from sales into customer success and service delivery teams
- Drive consistency and excellence across internal sales processes
Essential
- Minimum 4 years' experience within internal sales, sales support, or a customer-facing commercial role
- Previous experience mentoring, coaching, or leading team members
- Strong organisational skills with excellent attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and relationship-building skills
- Strong commercial awareness and customer-focused approach
- Experience using CRM systems and Microsoft Office applications
- Ability to collaborate effectively with sales, customer success, and technical teams
- Proactive approach to problem-solving and continuous improvement
Desirable
- Experience within cyber security, managed services, or the wider IT channel
- Experience working with technology vendors and deal registration processes
- Understanding of renewals, quoting processes, and sales operations
What Success Looks Like
- A high-performing and well-organised internal sales team
- Strong support provided to Account Managers and customers
- Improved operational efficiency and process consistency
- High customer satisfaction and retention
- Achievement of team KPIs and revenue support objectives
- Effective collaboration across internal teams and partner ecosystems
Benefits
The successful candidate will have access to a comprehensive benefits package, including:
- 25 days annual leave plus additional half-days for a birthday and 'duvet morning'
- BUPA Premium Health Insurance, including cover for pre-existing conditions
- Life Insurance
- Critical Illness Cover
- Royal London Pension Plan
- Ongoing learning and development opportunities
- International incentive trips for high performers
- Regular social and company events
- Company-wide recognition and reward programmes
This is an excellent opportunity to join a highly respected cyber security business that continues to grow and invest in both its people and its customers.
Sales Support Manager in High Wycombe employer: Franklin Fitch
Join a leading UK cyber security specialist that prioritises employee growth and satisfaction, offering a dynamic work culture where collaboration and innovation thrive. With comprehensive benefits including generous annual leave, premium health insurance, and ongoing development opportunities, this company is dedicated to fostering a high-performing internal sales team while supporting your career aspirations in a fast-paced technology environment. Experience the unique advantage of working with top-tier security vendors and contributing to the resilience of over 1,000 organisations across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Manager in High Wycombe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cyber security field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. Practise common interview questions and come up with examples that showcase your skills in sales support and team leadership.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight your past successes in sales support roles. Use metrics to demonstrate how you’ve improved efficiency or customer satisfaction in previous positions. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our careers page for the latest opportunities and make sure your application stands out by tailoring it to the specific role you’re interested in.
We think you need these skills to ace Sales Support Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and sales support experience, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Support Manager role. Mention your experience in mentoring teams and improving processes, and show your enthusiasm for working in the cyber security sector.
Showcase Your Communication Skills:Since this role involves collaboration with various teams, make sure your application reflects your excellent communication skills. Use clear and concise language, and consider including examples of how you've built strong relationships in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Franklin Fitch
✨Know Your Cyber Security Stuff
Make sure you brush up on the basics of cyber security and the specific services the company offers. Being able to discuss how their solutions help businesses strengthen their resilience will show that you're genuinely interested and knowledgeable about the industry.
✨Showcase Your Leadership Skills
Since the role involves leading a team, be prepared to share examples of how you've successfully mentored or developed team members in the past. Highlight your ability to foster a positive team culture and manage workloads effectively.
✨Master the Art of Communication
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built strong relationships with clients and partners, as well as how you handle customer feedback and service reviews.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've identified process improvements or solved operational challenges. This will show your proactive approach to problem-solving and continuous improvement, which is crucial for driving efficiency in the sales function.
