At a Glance
- Tasks: Lead and build a new service governance function for Managed Services.
- Company: Growing tech services organisation in Oxfordshire with a hybrid work model.
- Benefits: Opportunity to influence key business decisions and drive service excellence.
- Other info: Build a team and establish critical functions from the ground up.
- Why this job: Shape the future of Managed Services and make a real impact on growth.
- Qualifications: Strong experience in IT Managed Services and proven leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
We're working with a growing technology services organisation that is seeking an experienced Head of Service to build and lead a new function responsible for the commercial, contractual, and operational governance of its Managed Services portfolio. This is a senior leadership role with responsibility for ensuring services are commercially viable, operationally scalable, and consistently delivered in line with contractual commitments.
What You'll Be Doing
- Leading the governance of Managed Services contracts throughout their lifecycle.
- Acting as the key decision-maker on service viability, risk, and commercial sustainability.
- Owning service onboarding and mobilisation governance.
- Driving service improvement initiatives, margin protection, and operational excellence.
- Partnering with Sales, Presales, Finance, and Delivery teams to ensure services are designed and contracted for success.
- Building and leading a team focused on service governance, lifecycle management, and service delivery.
What We're Looking For
- Strong experience within IT Managed Services environments.
- Proven success in establishing or improving service governance and contract management functions.
- Deep understanding of SLAs, KPIs, contractual risk, change control, and service improvement.
- Commercially astute, confident in challenging stakeholders, and comfortable making difficult decisions.
- A strategic leader who can also operate hands-on when required.
Why Apply?
This is a chance to build a critical function from the ground up, influence business-wide decisions, and play a key role in the growth and scalability of a Managed Services organisation. Interested in learning more? Apply now or get in touch for a confidential discussion.
Head of Service employer: Franklin Fitch
Join a dynamic technology services organisation in Oxfordshire that values innovation and leadership. As the Head of Service, you will not only have the opportunity to shape a new function but also benefit from a collaborative work culture that prioritises employee growth and development. With a focus on operational excellence and strategic decision-making, this role offers a unique chance to make a significant impact while enjoying a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech services industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Head of Service role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company’s Managed Services portfolio and think about how your experience aligns with their needs. Be ready to discuss how you've driven service improvement initiatives and managed contracts in the past.
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, highlight your experience in building and leading teams. Share specific examples of how you've successfully governed service delivery and improved operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service. Highlight your experience in IT Managed Services and any relevant achievements that showcase your ability to lead governance and improve service delivery.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed contracts and driven service improvements in the past.
Showcase Your Leadership Skills:As a senior leader, we want to see your strategic thinking and hands-on approach. Share experiences where you’ve built teams or led initiatives that resulted in operational excellence and commercial viability.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Franklin Fitch
✨Know Your Stuff
Make sure you have a solid understanding of IT Managed Services and the specific challenges that come with it. Brush up on SLAs, KPIs, and contract management so you can speak confidently about how you've navigated these areas in your past roles.
✨Showcase Your Leadership Skills
As a Head of Service, you'll need to demonstrate your ability to lead and build teams. Prepare examples of how you've successfully led teams in the past, focusing on service governance and operational excellence. Highlight any initiatives you've driven that improved service delivery.
✨Be Ready to Discuss Commercial Viability
This role requires a keen eye for commercial sustainability. Be prepared to discuss how you've ensured services are commercially viable in previous positions. Think of specific instances where you made tough decisions that positively impacted the bottom line.
✨Engage with Stakeholders
You'll be working closely with various teams, so it's crucial to show that you can effectively partner with stakeholders. Prepare to talk about how you've collaborated with Sales, Finance, and Delivery teams to ensure successful service design and delivery.
