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- Tasks: Provide top-notch IT support for a prestigious F1 team and tackle escalated issues.
- Company: Join a well-established MSP in Brixworth, dedicated to excellence in IT services.
- Benefits: Enjoy life assurance, health insurance, and fantastic career growth opportunities.
- Why this job: Be part of a fast-paced environment with a focus on innovation and customer service.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: Flexibility for after-hours support is required, including race team assistance.
The predicted salary is between 30000 - 35000 £ per year.
Location – Northampton - Onsite
Salary: £30,000 - £35,000
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service focus. You would be dedicated to an established F1 team, providing support for any escalated IT issues which may arise. This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
- IT Operational Support: Provide exceptional operational support across the business for all IT services.
- Customer Service: Must display strong customer service skills with a positive and supportive attitude.
- Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
- Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
- Relationship Building: Cultivate successful relationships within the team and with third parties.
- Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements
- Experience: Previous experience in IT support or service desk roles.
- Communication: Excellent spoken and written English is essential.
- Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
- Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
- Life assurance.
- Health Insurance.
- Career growth.
- Development opportunities.
F1 Team - IT Support Engineer employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F1 Team - IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools used by F1 teams. Research the latest IT trends in motorsport to demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the motorsport industry, especially those working in IT roles. Attend relevant events or join online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 3
Prepare for technical assessments by brushing up on ITIL best practices and common troubleshooting scenarios. Being able to showcase your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Highlight your customer service experience in previous roles. Since this position requires a strong focus on customer support, be ready to share examples of how you've successfully handled challenging situations.
We think you need these skills to ace F1 Team - IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise your technical skills and any familiarity with ITIL best practices, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your commitment to providing high-quality support. Mention your ability to work under pressure and meet deadlines, which is essential for this fast-paced environment.
Highlight Relevant Experience: In your application, focus on specific examples from your previous roles where you successfully resolved IT issues or improved processes. This will demonstrate your problem-solving abilities and technical expertise.
Show Enthusiasm for F1: Express your passion for Formula 1 and how it aligns with your career goals. Companies appreciate candidates who are genuinely interested in their industry, so let your enthusiasm shine through in your application.
How to prepare for a job interview at Franklin Fitch
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with ITIL best practices and any specific technologies relevant to the role. Consider bringing examples of past challenges you've solved to demonstrate your problem-solving abilities.
✨Emphasise Customer Service
Since this role requires a strong customer service focus, be ready to share examples of how you've provided exceptional support in previous positions. Show that you understand the importance of a positive attitude and effective communication when dealing with clients.
✨Demonstrate Flexibility
The job may require after-hours support, so it's crucial to express your willingness to be flexible. Discuss any previous experiences where you've had to adapt to changing schedules or demands, especially in high-pressure environments like F1.
✨Build Relationships
Talk about your ability to cultivate successful relationships within teams and with third parties. Share instances where you've collaborated effectively with others to achieve common goals, as this is key in a fast-paced environment like an F1 team.
