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For Companies At a Glance
- Tasks: Provide expert support for Palo Alto Networks technologies and resolve complex network issues.
- Company: Join a growing technical team in a dynamic environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing security for diverse clients.
- Qualifications: Hands-on experience with Palo Alto tech and strong troubleshooting skills.
- Other info: Mentor junior engineers and contribute to continuous service improvement.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced Network and Security Managed Services Engineer with a strong specialisation in Palo Alto Networks technologies to join a growing technical team. This role requires deep technical expertise across the Palo Alto ecosystem, with hands‑on experience designing, supporting, and troubleshooting solutions within complex customer environments. You will act as a subject matter expert and play a key role in delivering high‑quality managed services.
The Role
- Provide 2nd and 3rd line support to clients, resolving complex network and security issues while delivering service requests across a range of technologies including WAN and Managed LAN Firewalls.
- Work within a collaborative team, taking a proactive approach, demonstrating strong problem‑solving skills, and maintaining a high standard of technical delivery.
Key Responsibilities
- Onboard new clients, including configuration of Palo Alto solutions, VPNs, and monitoring tools.
- Ensure customer environments are fully operational, secure, and optimised.
- Monitor infrastructure and proactively identify issues.
- Manage incidents through to resolution with full ownership.
- Implement configuration changes in line with change management processes.
- Perform upgrades, patching, and security updates.
- Provide 2nd and 3rd line support across managed services environments.
- Manage and communicate effectively with customers throughout incidents.
- Work within defined SLAs and KPIs.
- Escalate and coordinate complex incidents with vendors when required.
- Maintain accurate documentation and ticketing updates.
- Mentor junior engineers and share technical knowledge.
- Contribute to continuous service improvement initiatives.
Requirements
- Strong hands‑on experience with Palo Alto Networks technologies, including Next‑Generation Firewalls.
- Proven experience supporting network infrastructure (routers, switches, firewalls).
- Strong troubleshooting skills across network and security environments.
- Experience with monitoring tools (e.g. SNMP, Zabbix or similar).
- Experience working within ITIL‑based environments and SLAs.
- Excellent communication skills (written and verbal).
- Strong understanding of networking and security principles.
Certifications
- Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent (current).
- Additional Palo Alto certifications are desirable.
- Palo Alto Prisma Access or SASE solutions.
- Cloud‑delivered security and modern architectures.
Additional Information
- Full‑time: Monday to Friday.
- Flexibility required for major incidents.
Network & Security Managed Services Engineer (Palo Alto Specialist) in England employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network & Security Managed Services Engineer (Palo Alto Specialist) in England
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to Palo Alto technologies. Engaging with others in the field can lead to job opportunities and valuable insights.
✨Tip Number 2
Showcase your skills through practical demonstrations. If you’ve worked on specific projects or have hands-on experience with Palo Alto solutions, be ready to discuss these in detail during interviews. We love seeing real-world applications of your expertise!
✨Tip Number 3
Prepare for technical interviews by brushing up on troubleshooting scenarios. Be ready to walk through your thought process on resolving complex network and security issues. This will show your problem-solving skills and technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to contribute to our team.
We think you need these skills to ace Network & Security Managed Services Engineer (Palo Alto Specialist) in England
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your hands-on experience with Palo Alto Networks technologies. We want to see how you've tackled complex network and security issues in the past, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Keep It Clear and Concise: When writing your application, clarity is key! We appreciate straightforward language that gets to the point. Avoid jargon unless it’s relevant to the role – we want to understand your expertise without getting lost in technical terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Franklin Fitch
✨Know Your Palo Alto Stuff
Make sure you brush up on your knowledge of Palo Alto Networks technologies. Be ready to discuss specific features, configurations, and troubleshooting techniques you've used in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of complex network and security issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and how you approach challenges in a real-world context.
✨Communicate Clearly and Confidently
Since this role involves managing incidents and communicating with clients, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or colleague to refine your communication style and ensure you can explain technical concepts in an easy-to-understand way.
✨Be Ready for Technical Scenarios
Expect to face technical scenarios or case studies during the interview. Prepare by reviewing common issues related to WAN, LAN, and firewall management. Think through how you would handle these situations, as this will showcase your hands-on experience and readiness for the role.