Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support at thrilling motorsport events and ensure seamless operations.
- Company: Join a prestigious tech team in the fast-paced world of motorsport.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Combine your passion for technology and motorsport while making a real impact.
- Qualifications: ITIL certification, strong IT skills, and a love for customer service.
- Other info: Exciting career path with a chance to work trackside during race days.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about motorsport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast-paced, high-pressure environments and excels in delivering top-tier customer service.
Why This Role?
Step into a unique role that combines cutting-edge technology with the excitement of motorsport. You'll provide critical infrastructure and network support in a high-performance setting, ensuring smooth operations both trackside and off.
Key Responsibilities
- Operational Support: Deliver 1st class IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during race seasons.
- Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service.
- Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure race days and testing.
- Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines.
- Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security.
What You’ll Need
- Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial.
- Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service.
- ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management.
- Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed.
- Flexibility: Willingness to provide out-of-hours support, including on-site trackside and race team assistance, on a rota basis.
Qualifications & Desired Skills
- Required: ITIL Foundation Certification, Degree or equivalent experience, Strong communication skills in English (written and spoken), Microsoft Certifications, Interest in motorsports.
Key Attributes
- Adaptable to a high-pressure, ever-changing environment.
- Customer-Focused with a dedication to delivering exceptional service.
- Approachable and a strong communicator within team environments.
If you're an IT professional with a passion for motorsport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You'll play a key role in supporting trackside teams and driving IT service excellence. Apply now to be part of an exciting journey!
This is a yearly fixed term contract that renews every January.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Motor Vehicle Manufacturing and IT Services and IT Consulting
IT Trackside Support Engineer in England employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trackside Support Engineer in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the motorsport and IT industries. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for motorsport! When you get the chance to chat with recruiters or during interviews, let your enthusiasm shine through. Share your experiences and how they relate to the role of an IT Trackside Support Engineer. It’ll make you stand out from the crowd!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by doing mock interviews with friends or using online resources. Focus on how you can deliver top-tier customer service and handle high-pressure situations, just like you would on race day.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly shows your commitment and interest in being part of our dynamic team. Let’s get you on track for that dream job!
We think you need these skills to ace IT Trackside Support Engineer in England
Some tips for your application 🫡
Show Your Passion for Motorsport: Make sure to highlight your love for motorsport in your application. We want to see how your enthusiasm for the sport aligns with your IT skills, so don’t hold back on sharing any relevant experiences or projects!
Tailor Your CV and Cover Letter: When applying, customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We appreciate when candidates take the time to connect their experience directly to what we’re looking for.
Highlight Your Customer Service Skills: Since this role is all about delivering top-notch customer service, make sure to showcase your experience in this area. We want to know how you’ve gone above and beyond to support users in previous roles.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows 10/11, Active Directory, and networking basics like TCP/IP and DNS. Be ready to discuss how you've used these technologies in past roles, as this will show your expertise and confidence.
✨Show Your Passion for Motorsport
Since this role is all about combining IT with motorsport, don’t hesitate to share your enthusiasm for the industry. Talk about any relevant experiences or events you've attended, and how they’ve shaped your understanding of the fast-paced environment you'll be working in.
✨Demonstrate Customer Service Skills
Prepare examples that highlight your customer service experience. Think of situations where you went above and beyond to meet a client's needs, especially under pressure. This will showcase your ability to deliver exceptional service, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills in high-pressure situations. Practice articulating your thought process clearly, and consider how you would handle IT issues during a race day. This will demonstrate your readiness for the challenges of the job.
