At a Glance
- Tasks: Lead and mentor technical teams to deliver outstanding customer outcomes and drive strategic initiatives.
- Company: Join a forward-thinking company shaping the future of technology services.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Collaborative environment with exposure to cutting-edge technologies.
- Why this job: Make a real impact by leading innovative projects and shaping technical strategies.
- Qualifications: Proven experience in leading technical teams and developing IT strategies.
You will provide strategic direction across the technical function, ensuring engineering teams deliver outstanding customer outcomes while maintaining robust technical standards, security, and operational excellence.
You'll lead experienced managers and technical specialists, oversee major technical projects, contribute to business growth, and work closely with customers, vendors, and internal stakeholders to shape future technology offerings.
Key Responsibilities
- Lead, mentor and develop the Technical Services function, driving performance and accountability.
- Define and deliver the technical strategy in line with wider business objectives.
- Contribute as a key member of the Senior Leadership Team.
- Drive continual improvement across engineering, service delivery and operational processes.
- Provide architectural oversight across networking, cloud, infrastructure and modern workplace technologies.
- Lead complex technical projects, migrations and engineering initiatives.
- Define technical standards, best practice and governance across the organisation.
- Ensure compliance with security and industry standards including ISO27001, Cyber Essentials Plus and HSCN.
- Manage key technology vendors and strategic supplier relationships.
- Act as the senior technical escalation point for major customer issues.
- Support pre‑sales activities, bid responses and solution design for strategic opportunities.
- Work closely with sales and product teams to develop and enhance service offerings.
- Champion staff development, technical training and career progression within the engineering function.
- Keep abreast of emerging technologies and market trends to help shape future strategy.
About You
We're looking for an experienced technical leader who combines strong commercial awareness with a hands‑on understanding of modern IT infrastructure and managed services.
You will ideally have experience in:
- Leading technical or engineering teams within an MSP or IT services environment.
- Developing and executing technical strategy.
- Cloud platforms (Azure and/or Microsoft 365).
- Enterprise networking and infrastructure technologies.
- Information security, governance and compliance.
- Technical architecture and solution design.
- Customer‑facing consultancy and stakeholder management.
- Vendor management and commercial negotiations.
- Delivering complex technical projects and service improvements.
You will also possess excellent communication skills, the ability to influence senior stakeholders, and a passion for developing high‑performing technical teams.
What's on Offer
- Senior leadership opportunity with genuine strategic influence.
- Opportunity to shape the future direction of the technical function.
- Collaborative and forward‑thinking environment.
- Exposure to cutting‑edge technologies and complex customer environments.
- Competitive salary and benefits package.
