At a Glance
- Tasks: Lead a dynamic team providing top-notch IT support across multiple locations.
- Company: Join a fast-paced organisation focused on exceptional user experiences.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity for career growth in a regulated and innovative environment.
- Why this job: Make a real impact by improving technology services and mentoring others.
- Qualifications: Strong leadership skills and a solid background in technical support.
The predicted salary is between 50000 - 65000 € per year.
An exciting opportunity has arisen for a Desktop Support Team Lead to join a growing, fast‑paced organisation operating within a highly professional and regulated environment. Our client is looking for a hands‑on technology leader who is passionate about delivering exceptional user support, driving service improvement, and building high‑performing teams across multiple locations.
The Role: You’ll lead a geographically distributed Technology Support function, overseeing day-to-day IT support operations while championing a proactive, customer‑first culture. Acting as both a people leader and senior technical escalation point, you’ll play a key role in improving user experience, modernising support practices, and ensuring technology services remain efficient, reliable, and business‑focused.
- Leading and developing a multi‑site support team
- Managing incidents, requests, escalations, and service delivery performance
- Driving proactive support, automation, monitoring, and self‑service initiatives
- Supporting remote and hybrid users with a seamless technology experience
- Collaborating with internal technology teams and third‑party suppliers
- Contributing to service improvements, governance, and operational resilience
- Supporting onboarding/offboarding and wider technology projects
- Monitoring KPIs, SLAs, and continuous improvement initiatives
About You: You’ll bring strong leadership capability alongside a solid technical support background, ideally gained within a regulated or fast‑moving business environment. You’ll likely have experience with:
- End‑user technology and support operations
- Incident, problem, and change management
- Team leadership across multiple locations
- ITSM platforms and support best practices
- Automation, monitoring, and modern support tooling
- Stakeholder management and customer experience improvement
- Hybrid workplace support and cloud‑based environments
Just as importantly, you’ll be someone who enjoys mentoring others, improving processes, and creating a positive, collaborative culture.
Desktop Support Team Lead employer: Franklin Fitch
Join a dynamic and innovative organisation that prioritises employee growth and development, offering a collaborative work culture where your contributions are valued. As a Desktop Support Team Lead, you will have the opportunity to lead a talented team across multiple locations, driving service improvements and enhancing user experiences in a fast-paced, regulated environment. With a focus on professional development and a commitment to a customer-first approach, this role provides a meaningful and rewarding career path for those passionate about technology and leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support or leadership roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've improved user experience or led a team. Real-life stories make you memorable!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re always on the lookout for passionate leaders like you. Plus, applying directly shows your enthusiasm for the role and gives you a better shot at standing out.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions that test your problem-solving skills. Think about how you would handle incidents or improve processes in a fast-paced environment—this is your time to shine!
We think you need these skills to ace Desktop Support Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Desktop Support Team Lead role. Highlight your leadership experience and technical support background, especially in regulated environments, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional user support. Share specific examples of how you've driven service improvements or built high-performing teams, as this will resonate with our values.
Showcase Your Technical Skills:Don’t forget to mention your experience with ITSM platforms, automation, and modern support tooling. We want to see how you’ve used these tools to enhance user experience and improve support operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to end-user technology and support operations. Be ready to discuss specific tools and platforms you've used, especially in regulated environments. This will show that you’re not just a leader but also a hands-on techie who understands the nitty-gritty.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, particularly in multi-site settings. Talk about your approach to mentoring and developing team members, as well as how you foster a positive, collaborative culture. This is key for a role that requires strong leadership capabilities.
✨Demonstrate Your Customer-First Mindset
Be ready to share instances where you've improved user experience or driven service improvements. Highlight any proactive support initiatives you've implemented, as this aligns perfectly with the customer-first culture they’re looking for. Show them you’re passionate about delivering exceptional user support!
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like managing incidents or escalations. Think through how you would handle various scenarios, especially those involving remote and hybrid users. This will help you demonstrate your problem-solving skills and ability to maintain service delivery performance.
