At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues across various systems and applications.
- Company: Join a dynamic professional services firm in the heart of London.
- Benefits: Competitive salary, career growth, and a collaborative global team environment.
- Other info: Opportunity to work with global teams and advance your technical skills.
- Why this job: Be a key player in enhancing IT operations and making a real impact.
- Qualifications: 3-5 years of IT support experience and strong Windows expertise required.
The predicted salary is between 34000 - 46000 £ per year.
Our client is looking for a Desktop Support Engineer to deliver 1st, 2nd, and 3rd line support across their London office, while also remotely supporting other global locations. You’ll work closely with a London-based Systems Administrator and collaborate with global IT teams across the US and Singapore to ensure seamless IT operations across the UK and EU. This is a hands-on, technically broad role ideal for someone who enjoys solving problems, improving systems, and being a trusted technical partner to the business.
What You’ll Be Doing:
- Provide 1st–3rd line support across business systems and applications
- Act as the first point of contact for the IT Helpdesk, ensuring SLA adherence
- Troubleshoot and resolve incidents efficiently, escalating where necessary
- Maintain clear documentation of processes and issue resolution
- Deploy, configure, and maintain desktops, laptops, printers, and peripherals
- Manage Windows 10/11 installations, updates, patching, and troubleshooting
- Manage Active Directory (Users, Groups, OUs, GPO, NTFS permissions, DFS)
- Administer and support Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
- Maintain Windows Server environments including DHCP, DNS, print services, DFS
- Support hybrid Microsoft 365 setups
- Assist with LAN/WAN troubleshooting, VLANs, Wi-Fi, switches, routers, and VPNs
- Support audio-visual systems and meeting room technology
- Contribute to infrastructure projects and continuous improvement initiatives
What We’re Looking For:
Experience & Technical Skills
- 3–5 years’ experience across 1st–3rd line IT support
- Strong Windows 10/11 deployment and troubleshooting expertise
- Solid experience with Active Directory and Group Policy
- Experience supporting Microsoft 365 hybrid environments
- Basic understanding of IT security best practices and endpoint protection
- PowerShell scripting knowledge (desirable)
- Experience supporting AV and meeting room technology
Personal Attributes
- Strong communicator with a professional, client-facing approach
- Organised and able to prioritise effectively under pressure
- Comfortable working independently and within a global IT team
- Curious and eager to expand technical expertise
- Proactive, solutions-focused, and ownership-driven
Desktop Support Engineer employer: Franklin Fitch
Franklin Fitch is an excellent employer that values innovation and collaboration, providing a dynamic work environment for Senior Client Services Engineers. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring our team members are equipped to tackle the latest challenges in Azure and on-premises environments. Located in a vibrant area, our company promotes a culture of support and teamwork, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your next Desktop Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your troubleshooting prowess and technical expertise can really set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews like a pro! Research common interview questions for Desktop Support Engineers and practice your responses. Be ready to discuss your experience with Windows 10/11, Active Directory, and Microsoft 365 – they’ll want to hear about your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with 1st, 2nd, and 3rd line support, and don’t forget to mention your skills in Windows 10/11 and Active Directory. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've solved problems or improved systems in previous jobs. We love hearing about your hands-on experience!
Show Off Your Communication Skills:As a Desktop Support Engineer, you'll be the first point of contact for IT issues. Make sure your application reflects your strong communication skills. Use clear and concise language, and demonstrate your client-facing approach in your writing. We value effective communicators!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT problems in the past. Think about times when you had to troubleshoot under pressure or improve a system. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for this role.
✨Communicate Clearly and Confidently
As a Desktop Support Engineer, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms. During the interview, focus on your communication style and ensure you convey your ideas clearly, as this will reflect your client-facing skills.
✨Be Ready to Collaborate
Since you'll be working closely with global teams, highlight your experience in collaborative environments. Share examples of how you've worked with others to achieve common goals, especially in a remote setting. This will show that you're a team player who can thrive in a diverse workplace.
