At a Glance
- Tasks: Support service performance and manage technology lifecycles for diverse clients.
- Company: Join a growing Managed Services team in a collaborative tech environment.
- Benefits: Competitive salary, bonus, hybrid work, and opportunities for professional growth.
- Other info: Great chance to progress towards Service Delivery Management in a dynamic setting.
- Why this job: Make a real impact by enhancing service delivery and driving continuous improvement.
- Qualifications: Experience in IT support or service management; strong reporting skills required.
The predicted salary is between 30000 - 35000 € per year.
Our client is looking for a Service Delivery Analyst to join a growing Managed Services function, supporting service performance, lifecycle management, reporting, and continuous improvement activity across a varied client base.
- Producing SLA/KPI reports and service performance dashboards
- Tracking technology lifecycle milestones, renewals, warranties, and support status
- Supporting service review meetings and improvement initiatives
- Maintaining accurate operational documentation and service records
- Analysing trends and identifying areas for service enhancement
- Experience within IT support, service delivery, MSP, or service management environments
- Strong reporting and data management skills
- Good working knowledge of Microsoft 365, particularly Excel
- ITIL Foundation certified (or willing to work towards it)
- Experience with ITSM platforms such as ServiceNow or Autotask
- Exposure to asset management or technology lifecycle processes
- Interest in progressing towards Service Delivery Management
This is an excellent opportunity for someone who enjoys combining operational support, reporting, service coordination, and continuous improvement within a collaborative technology environment.
Configuration Analyst (Service Now) employer: Franklin Fitch
Join a dynamic and supportive team as a Configuration Analyst in Oxfordshire, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our company values continuous improvement and offers ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful projects that enhance service delivery across a diverse client base. With a strong emphasis on collaboration and innovation, we provide a workplace culture that encourages creativity and rewards dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Analyst (Service Now)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills in service delivery and reporting can make a real impact. We want to see that passion shine through!
✨Tip Number 3
Show off your skills with a portfolio! If you've got examples of SLA reports, dashboards, or any relevant projects, bring them along. It’s a great way to demonstrate your experience and stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Configuration Analyst (Service Now)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT support and service delivery, and don’t forget to mention any relevant skills with Microsoft 365 and ITSM platforms like ServiceNow.
Showcase Your Achievements:When writing your application, focus on specific achievements that demonstrate your reporting and data management skills. Use numbers and examples to show how you've improved service performance or supported lifecycle management in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so let us know why you’re passionate about service delivery and continuous improvement!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Franklin Fitch
✨Know Your ServiceNow
Make sure you brush up on your knowledge of ServiceNow and other ITSM platforms. Be ready to discuss how you've used these tools in past roles, as well as any specific features that could enhance service delivery.
✨Showcase Your Reporting Skills
Since the role involves producing SLA/KPI reports, come prepared with examples of reports you've created in the past. Highlight your proficiency in Microsoft 365, especially Excel, and be ready to explain how you analyse data to drive service improvements.
✨Understand the Lifecycle
Familiarise yourself with technology lifecycle management concepts. Be prepared to discuss how you track milestones, renewals, and warranties, and how this impacts service delivery. This shows your understanding of the operational side of the role.
✨Emphasise Continuous Improvement
The role focuses on continuous improvement, so think of specific initiatives you've been part of that enhanced service performance. Share your ideas on how to identify trends and areas for enhancement, demonstrating your proactive approach to service delivery.
