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- Tasks: Lead a dynamic team providing top-notch desktop support across multiple locations.
- Company: Join a fast-paced organisation focused on exceptional user support and service improvement.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on mentoring and continuous improvement.
- Why this job: Make a real impact by enhancing user experience and modernising support practices.
- Qualifications: Strong leadership skills and a solid background in technical support.
The predicted salary is between 40000 - 50000 £ per year.
An exciting opportunity has arisen for a Desktop Support Team Lead to join a growing, fast-paced organisation operating within a highly professional and regulated environment. Our client is looking for a hands-on technology leader who is passionate about delivering exceptional user support, driving service improvement, and building high-performing teams across multiple locations.
The Role:
You’ll lead a geographically distributed Technology Support function, overseeing day-to-day IT support operations while championing a proactive, customer-first culture. Acting as both a people leader and senior technical escalation point, you’ll play a key role in improving user experience, modernising support practices, and ensuring technology services remain efficient, reliable, and business-focused.
Key responsibilities include:
- Leading and developing a multi-site support team
- Managing incidents, requests, escalations, and service delivery performance
- Driving proactive support, automation, monitoring, and self-service initiatives
- Supporting remote and hybrid users with a seamless technology experience
- Collaborating with internal technology teams and third-party suppliers
- Contributing to service improvements, governance, and operational resilience
- Supporting onboarding/offboarding and wider technology projects
- Monitoring KPIs, SLAs, and continuous improvement initiatives
About You:
You’ll bring strong leadership capability alongside a solid technical support background, ideally gained within a regulated or fast-moving business environment. You’ll likely have experience with:
- End-user technology and support operations
- Incident, problem, and change management
- Team leadership across multiple locations
- ITSM platforms and support best practices
- Automation, monitoring, and modern support tooling
- Stakeholder management and customer experience improvement
- Hybrid workplace support and cloud-based environments
Just as importantly, you’ll be someone who enjoys mentoring others, improving processes, and creating a positive, collaborative culture.
Desktop Support Team Lead in City of London employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Team Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support or similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in leading teams and improving user experiences. This will help you stand out during interviews and showcase your hands-on approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on demonstrating your leadership style and how you handle technical escalations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Desktop Support Team Lead in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desktop Support Team Lead role. Highlight your leadership experience and technical support background, especially in regulated environments, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for user support and how you’ve driven service improvements in past roles. We love seeing candidates who can articulate their vision for a proactive, customer-first culture.
Showcase Your Team Leadership Skills: Since this role involves leading a multi-site support team, be sure to include examples of how you've successfully managed teams across different locations. We want to see your ability to mentor and create a collaborative environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our fast-paced team!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to end-user technology and support operations. Be ready to discuss specific tools and platforms you've used, especially ITSM systems. This will show that you're not just a leader but also a hands-on techie who can dive into the details when needed.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, particularly in multi-site environments. Think about challenges you've faced and how you motivated your team to overcome them. This will help demonstrate your capability as a people leader and your commitment to building high-performing teams.
✨Emphasise Customer-Centric Mindset
Since the role focuses on delivering exceptional user support, be ready to share instances where you've improved user experience or driven service improvements. Highlight any proactive support initiatives you've implemented, as this aligns perfectly with the company's customer-first culture.
✨Discuss Continuous Improvement
Talk about your experience with monitoring KPIs, SLAs, and how you've contributed to continuous improvement initiatives. Bring examples of how you've modernised support practices or introduced automation and self-service options. This will show that you're forward-thinking and focused on operational resilience.