At a Glance
- Tasks: Provide top-notch IT support in a fast-paced motorsport environment.
- Company: Join a globally recognised high-performance engineering organisation.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Collaborative team environment with exciting challenges and career advancement.
- Why this job: Be part of an elite team supporting cutting-edge technology in motorsport.
- Qualifications: Experience in IT support, strong customer service skills, and a passion for motorsport.
The predicted salary is between 31500 - 38500 £ per year.
We are working with a globally recognised high‑performance engineering organisation to recruit an IT Support Engineer to join a fast‑paced technical support team based in Brixworth.
This is an exciting opportunity for someone with experience in an IT Support or Service Desk environment to work within a cutting‑edge motorsport and engineering setting, supporting critical infrastructure and operational technology services in a customer‑focused role.
The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high‑pressure environment with demanding deadlines and constantly evolving priorities.
Excellent communication skills and attention to detail are essential, along with a passion for elite motorsport.
- Purpose of the Role
- Deliver first‑class IT operational support across specialised engineering and operational business areas.
- Work closely within a small, highly collaborative support team to provide exceptional service to key stakeholders.
- Participate in structured shadowing and training programmes to support remote operational teams during live global events.
- Balance competing priorities effectively while managing stakeholder expectations.
- Deliver operational and project‑based technical support against demanding SLAs and tight deadlines.
Key Responsibilities
- Support and deliver technical solutions across all stages of the ITIL service lifecycle.
- Provide exceptional customer support while assisting and mentoring wider support team members.
- Ensure all work adheres to defined processes, architectural standards, compliance requirements, and industry best practice.
- Build strong working relationships internally and with third‑party suppliers.
- Take ownership of support requests through to resolution and customer sign‑off.
- Identify opportunities for service improvement across infrastructure, support processes, security, availability, and performance.
- Champion continuous improvement initiatives across the IT function.
- Required Experience
- Experience with Windows 10 / 11 and mobile operating systems.
- Experience with Microsoft Office / Microsoft 365, Active Directory and Group Policy management.
- Networking fundamentals including TCP/IP, DNS, DHCP, WAN and LAN.
- Knowledge of storage systems, monitoring, performance and availability.
- Tools & Qualifications
- Degree or equivalent experience.
- Microsoft certifications.
- Cisco CCNA certification.
- Strong interest in motorsport, live operations, or high‑performance engineering environment.
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Information Technology Support Engineer in Brixworth employer: Franklin Fitch
Franklin Fitch is an excellent employer that values innovation and collaboration, providing a dynamic work environment for Senior Client Services Engineers. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring our team members are equipped to tackle the latest challenges in Azure and on-premises environments. Located in a vibrant area, our company promotes a culture of support and teamwork, making it a rewarding place to build a meaningful career.
