At a Glance
- Tasks: Provide top-notch IT support in a fast-paced motorsport environment.
- Company: Join a globally recognised high-performance engineering organisation.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Other info: Collaborative team environment with exciting challenges and career advancement.
- Why this job: Be part of an elite team supporting cutting-edge technology in motorsport.
- Qualifications: Experience in IT support, strong customer service skills, and a passion for motorsport.
The predicted salary is between 31500 - 38500 £ per year.
We are working with a globally recognised high‑performance engineering organisation to recruit an IT Support Engineer to join a fast‑paced technical support team based in Brixworth.
This is an exciting opportunity for someone with experience in an IT Support or Service Desk environment to work within a cutting‑edge motorsport and engineering setting, supporting critical infrastructure and operational technology services in a customer‑focused role.
The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high‑pressure environment with demanding deadlines and constantly evolving priorities.
Excellent communication skills and attention to detail are essential, along with a passion for elite motorsport.
- Purpose of the Role
- Deliver first‑class IT operational support across specialised engineering and operational business areas.
- Work closely within a small, highly collaborative support team to provide exceptional service to key stakeholders.
- Participate in structured shadowing and training programmes to support remote operational teams during live global events.
- Balance competing priorities effectively while managing stakeholder expectations.
- Deliver operational and project‑based technical support against demanding SLAs and tight deadlines.
Key Responsibilities
- Support and deliver technical solutions across all stages of the ITIL service lifecycle.
- Provide exceptional customer support while assisting and mentoring wider support team members.
- Ensure all work adheres to defined processes, architectural standards, compliance requirements, and industry best practice.
- Build strong working relationships internally and with third‑party suppliers.
- Take ownership of support requests through to resolution and customer sign‑off.
- Identify opportunities for service improvement across infrastructure, support processes, security, availability, and performance.
- Champion continuous improvement initiatives across the IT function.
- Required Experience
- Experience with Windows 10 / 11 and mobile operating systems.
- Experience with Microsoft Office / Microsoft 365, Active Directory and Group Policy management.
- Networking fundamentals including TCP/IP, DNS, DHCP, WAN and LAN.
- Knowledge of storage systems, monitoring, performance and availability.
- Tools & Qualifications
- Degree or equivalent experience.
- Microsoft certifications.
- Cisco CCNA certification.
- Strong interest in motorsport, live operations, or high‑performance engineering environment.
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Information Technology Support Engineer in Brixworth employer: Franklin Fitch
Franklin Fitch is an excellent employer that values innovation and collaboration, providing a dynamic work environment for Senior Client Services Engineers. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring our team members are equipped to tackle the latest challenges in Azure and on-premises environments. Located in a vibrant area, our company promotes a culture of support and teamwork, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Brixworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Franklin Fitch values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Franklin Fitch might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Franklin Fitch!
✨Direct Apply to Franklin Fitch
Let's not forget to apply directly through the Franklin Fitch website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer in Brixworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Franklin Fitch.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Franklin Fitch. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Franklin Fitch
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
