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- Tasks: Maintain and repair managed print devices at client sites with a focus on customer satisfaction.
- Company: Join one of Europe’s largest privately-owned IT businesses known for innovation.
- Benefits: Competitive salary, flexible benefits, and ongoing technical training.
- Why this job: Be part of a collaborative culture with long-term career development opportunities.
- Qualifications: Experience in repairing managed print devices and a full UK driving licence required.
- Other info: Enjoy two paid volunteering days and a stable, field-based role.
The predicted salary is between 28000 - 31000 ÂŁ per year.
Salary: £28,000 – £31,000 + competitive benefits package
Location: Hinkley Point C (Field-based)
Hours: Monday – Thursday 9:00am – 5:00pm | Friday 9:00am – 4:30pm
Contract: Permanent
Security Clearance: Required (or willingness to apply)
Interview Process: 2 stages
We’re looking for a skilled and customer-focused Field Engineer to join a growing technical services team. This is a field-based role where you’ll be responsible for maintaining, repairing, and supporting managed print devices across client sites within the TA region. This is an excellent opportunity to join one of Europe’s largest privately-owned IT businesses, known for innovation, technical excellence, and long-term career development.
What’s in it for you?
- Large company benefits package with flexible options
- 2 paid volunteering days per year
- Ongoing technical training and certifications
- Inclusive and collaborative working culture
- Stable, long-term opportunity within a leading IT services organisation
What You’ll Be Doing:
- Attending on-site technical support calls within target response times
- Diagnosing, repairing, and maintaining colour and mono MFP devices (low, mid & high volume)
- Ensuring accurate and timely service record updates via PDA tools
- Maintaining digital documentation via cloud-based systems
- Keeping company vehicle and equipment safe, compliant, and presentable
- Submitting accurate expense records
What We’re Looking For:
- Strong experience repairing and maintaining managed print / MFP devices
- Confident with diagnostics and fault finding
- Basic networking capability (installing print drivers, connecting devices to networks)
- Full UK Driving Licence
- A proactive “can-do” attitude
Locations
Field Services Engineer in Bridgwater, Somerset employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer in Bridgwater, Somerset
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves maintaining and repairing print devices, brush up on your diagnostics and fault-finding techniques. You might even want to run through some common scenarios to feel more confident during the interview.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress appropriately for the interview and be punctual. A friendly attitude and a firm handshake can go a long way in making you memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at StudySmarter!
We think you need these skills to ace Field Services Engineer in Bridgwater, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with managed print devices and any relevant technical skills. We want to see how your background aligns with the Field Engineer role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Mention your customer-focused approach and any specific experiences that demonstrate your problem-solving skills.
Show Off Your Technical Skills: In your application, be sure to mention your diagnostic and fault-finding abilities. We’re looking for someone who can hit the ground running, so highlight any relevant certifications or training you've completed in the field.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech
Brush up on your knowledge of managed print devices and MFPs. Be ready to discuss specific models you've worked with, the types of repairs you've performed, and any diagnostic tools you’re familiar with. This shows you're not just a candidate, but someone who understands the technical side of the role.
✨Show Off Your Customer Skills
Since this role is customer-focused, prepare examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a client or resolved a tricky issue. This will demonstrate your proactive attitude and commitment to customer satisfaction.
✨Get Familiar with the Company
Research the company’s values, culture, and recent projects. Knowing what they stand for and their approach to innovation can help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think through common faults in MFP devices and how you would diagnose and fix them. Practising these scenarios can help you feel more confident and ready to impress.