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- Tasks: Drive customer growth and manage accounts in the tech sector.
- Company: Leading UK tech services provider with a people-focused culture.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to work with innovative technologies and grow your career.
- Why this job: Join a dynamic team and make a real impact in technology solutions.
- Qualifications: Experience in tech sales and strong communication skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
An established UK-based technology services provider delivers secure, cloud-led solutions to a diverse customer base. With strong revenue growth, high customer satisfaction scores, and a people-focused culture, the organisation has earned recognition as a leading employer in its sector. Supporting thousands of customers across multiple industries, the business provides a comprehensive portfolio including managed IT services, cyber security, connectivity, cloud platforms, and communications. With increasing focus on AI-driven innovation, the company is committed to enabling secure and practical adoption of emerging technologies through a combination of technical expertise and customer‑centric service.
Role Overview
Key Responsibilities
- Drive new customer acquisition and account growth within the SMB / mid‑market segment - 50 to 500 users
- Identify and develop opportunities across multiple technology solution areas
- Build and execute account plans, including technology roadmaps aligned to customer goals
- Manage commercial discussions including renewals, contract changes, and growth opportunities
- Deliver regular business reviews covering performance, risks, and future opportunities
- Act as the primary commercial contact and escalation point for assigned accounts
- Collaborate with internal specialists including pre‑sales, delivery, and support teams
- Support onboarding and project delivery through clear ownership and communication
- Provide leadership across virtual account teams, ensuring alignment and accountability
Measures of Success (Year 1)
- Achieve a defined annual gross profit target within the first 12 months
- Win new customers within the SMB / mid‑market segment
- Increase customer value through cross‑sell and multi‑solution adoption
- Maintain accurate forecasting and a well‑managed sales pipeline
- Deliver structured business reviews aligned to agreed account strategies
- Protect commercial margins through effective qualification and deal management
- Maintain high‑quality CRM data to support:
- Strong pipeline management and qualification methodologies
- Clear visibility of deal progression and next steps
- Ensure all opportunities are properly qualified, tracked, and managed in line with internal governance standards
Key Requirements
- Demonstrated experience in technology sales, managed services, or IT environments
- Strong commercial awareness with the ability to develop and close multi‑solution opportunities
- Confident communicator, comfortable engaging with senior stakeholders
- Highly organised, with the ability to manage multiple opportunities simultaneously
- Customer‑focused mindset with strong problem‑solving skills
- Experience working with cross‑functional teams to deliver successful outcomes
- Ability to build long‑term, trusted client relationships
Account Manager employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in tech and cloud solutions. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your skills in technology sales and customer relationship management, and don’t forget to showcase your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Make sure to follow up after applying to express your enthusiasm!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in technology sales and managed services, and don’t forget to showcase your commercial awareness and problem-solving skills. We want to see how you can drive customer acquisition and account growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our people-focused culture and how your skills align with our commitment to customer-centric service. Be sure to mention any relevant experience with cross-functional teams.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've successfully managed accounts or driven new customer acquisition. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Franklin Fitch
✨Know Your Tech Inside Out
Make sure you brush up on the latest trends in technology services, especially around cloud solutions and AI-driven innovations. Being able to discuss how these technologies can benefit potential clients will show your expertise and enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions that ask you to demonstrate your problem-solving skills and ability to manage multiple opportunities. Think of specific examples from your past experiences where you've successfully driven account growth or navigated complex commercial discussions.
✨Showcase Your Customer-Centric Approach
This role is all about building long-term relationships with clients. Be ready to share how you've previously engaged with customers, understood their needs, and delivered tailored solutions. Highlighting your customer-focused mindset will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
As a confident communicator, you'll need to engage with senior stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask them, showing your interest in their business and how you can contribute to their success.